Entry Level Customer Service Representative
Entry Level Customer Service Representative
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Job Description
Welcome to OneTouch Direct! Were not your ordinary call center; we pride ourselves on building a supportive and friendly environment where our team members can thrive. As a Customer Service Representative for AT&T youll be the friendly voice that assists our valued First Responder customers with their inquiries and concerns.
Your Role:
As a key member of our team youll be responsible for providing topnotch service to our First Responder customers helping them navigate any questions or problems they may have. Whether its resolving an issue or simply providing information your aim will be to ensure every customer leaves with a smile!
What Youll Do:
- Tackle incoming calls to assist customers with their needs
- Resolve inquiries and provide solutions with a positive attitude
- Help customers understand our products and services
- Document customer interactions accurately to ensure a great experience
- Work collaboratively within a supportive team environment
Requirements
What Were Looking For:
- A friendly disposition and genuine desire to help others
- Strong communication skills that inspire confidence
- Ability to multitask while maintaining attention to detail
- Proficiency in basic computer skills and software applications
- Experience in customer service preferred but were happy to train the right person!
- A high school diploma or equivalent
- Reliable and a team player who enjoys working with others
Benefits
WHAT YOULL EXPERIENCE:
- FullTime Hours: 40 hours per week schedule with overtime opportunities!
- GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
- Supportive Environment: Classroom training plus 1on1 support for your first week of call taking!
- Great workplace: Daily and weekly incentives to create a fun competitive and rewarding environment!
- Benefits: Health Care Plan (Medical Dental & Vision)
- Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
- Referrals: Refer a friend and earn up to $2000 per person!
Required Experience:
Junior IC
Employment Type
Full-Time
