Public Safety Security Dispatcher - Evenings - Medical Center
Public Safety Security Dispatcher - Evenings - Medical Center
Posted on :
14-05-2025
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1 Vacancy
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Job Description
Overview
At Houston Methodist the Public Safety/Security Dispatcher position is responsible for providing support to the Public Safety/Security department and Houston Methodist through security system monitoring and dispatch support functions. This position operates a variety of centralized computer systems to dispatch coordinate and document security requests on a continuous basis. The Public Safety/Security Dispatcher position assists internal and external customers with service requests of routine and emergent natures. This position handles emergency situations requiring a high degree of reliability accuracy flexibility critical thinking skills and proper documentation in stressful situations. The Public Safety/Security Dispatcher position effectively communicates in a manner consistent with a customer service focus.
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth dignity and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Actively supports the organizations vision fulfills the mission and abides by the I CARE values
Responsibilities
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
- Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal department results. Actively communicates and reports pertinent security services information and data in a comprehensive manner.
- Responds positively to requests for assistance from customers employees and visitors using clear and professional communication to facilitate problem resolution.
SERVICE ESSENTIAL FUNCTIONS
- Processes requests for service from incoming phone and radio calls faxes and printouts by dispatching coordinating and tracking.
- Receives and dispatches security to all emergency alarms. Monitors CCTV safety security access and emergency management systems; and coordinates routine and emergency responses.
- Completes necessary logs reports and documentation of service requests incidents and other required information according to established guidelines.
- Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction. Maintains confidentiality of sensitive information and informs management of pertinent issues.
- Provides assistance for emergency situations including security rounding.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Monitors operates and responds to fire elevator and security alarms. Responds to hospital codes alerts and other emergency situations and takes appropriate action.
- Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.
FINANCE ESSENTIAL FUNCTIONS
- Selfmotivated to independently manage time effectively and prioritize daily tasks. Uses inventory and resources effectively and efficiently does not waste supplies.
- Effectively manages expenses associated with outsourcing dispatching services as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Seeks opportunities to expand learning beyond baseline competencies with a focus on continual process improvements for the Public Safety/Security department.
- Generates and communicates new ideas and suggestions that improve quality or services within the department.
- Implements actions that promote a workplace safety culture and proactively prevents workplace violence.
This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
EDUCATION
WORK EXPERIENCE
- High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.)
- Associates degree in criminal justice or related field preferred
WORK EXPERIENCE
- Five years of police or security related experience of which three years should be police security or emergency dispatch experience
License/Certification
LICENSES AND CERTIFICATIONS REQUIRED
LICENSES AND CERTIFICATIONS PREFERRED
- SECURN Security Officer NonCommissioned State Licensure submission of application within 14 days of hire date and obtained within one year of employment within 14 days OR
- SECURC Security Officer Commissioned State Licensure Level 3 or Personal Protection Officer Level 4 licensure AND
- DL Driver License State Licensure Upon hire must have a valid Drivers License. Must obtain a Texas DL within 90 days within 90 days AND
- NVCRISIS Nonviolent Crisis Intervention (CPI) within 60 days
LICENSES AND CERTIFICATIONS PREFERRED
- BLS Basic Life Support (AHA)
KSA/ Supplemental Data
KNOWLEDGE SKILLS AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations
- Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles
- Must possess strong customer service skills and professionally communicate and interact with staff and visitors
- Proficient computer skills including but not limited to Microsoft Office software including PowerPoint Word Excel and Webmail
- Ability to understand and work with technical security systems hardware and software
- Must be able to handle and prioritize multiple tasks and function calmly in stressful situations including handling of or exposure to confidential/sensitive information
- Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform Yes
- Scrubs No
- Business professional No
- Other (department approved) No
ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.
- On Call* No
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
Company Profile
Since its founding in 1919 Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New YorkPresbyterian Hospital one of the nations leading centers for medical education and research. In 2020 U.S. News & World ReportnamedHouston Methodist Hospitalto its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical surgical and diagnostic techniques. With 952 operating beds 85 operating rooms and over 8000 employees Houston Methodist offers complete care for patients from around the world.
The same highquality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms full digital radiography suite low radiation dose 16slice CT scan ultrasound and a full onsite stat chemistry lab.
Employment Type
Full-Time
Key Skills
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