Specialist Technical Account Manager - Cloud Operations, AWS North, EMEA EU North, EMEA EU North
Specialist Technical Account Manager - Cloud Operations, AWS North, EMEA EU North, EMEA EU North
Posted on :
14-05-2025
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1 Vacancy
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Job Description
Are you a Technologist with deep expertise in Cloud Operations Were looking for Cloud Operations experts to help our customers achieve operational excellence at scale with their AWS cloud environments. As a Specialist Technical Account Manager (STAM) you act as a Cloud Operations Architect for your designated technology domain. Youll provide strategic guidance to customers on implementing robust operational practices cloud financial management capabilities and observability solutions applying your knowledge of best practices to enhance architectural health optimize cloud resources and allow customers to get the most out of their AWS implementation.
Youll help customers navigate complex operational challenges through the AWS Observability Ambassador Program principles design resilient cloud architectures that meet performance standards and implement effective monitoring and optimization controls. Youll guide customers through the lens of Cloud Financial Management (CFM) framework helping them combine tools processes and practices to plan manage and optimize cloud costs while enabling innovation and scaling to meet business objectives within budget.
This is a postsales advisory role within our Enterprise Support team where you can further develop your technical leadership and consulting skills while working with organizations facing sophisticated cloud operations challenges. Youll leverage Cloud Optimization best practices guidance and solutions including AWS WellArchitected Framework AWS Trusted Advisor AWS Health and Operations Reviews to help customers maximize the value they derive from AWS.
The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success especially when navigating the evolving landscape of cloud operations. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services while maintaining efficient and optimized cloud environments.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector and other regulated industries. Join us in helping customers build operationally excellent cloud environments that enable innovation while optimizing performance and cost.
This role is open in Stockholm and Amsterdam
Key job responsibilities
Provide customers with deep technical expertise in your domain to achieve operational excellence.
Collaborate with Generalist Technical Account Managers Solutions Architects Account Managers and Customer Solutions Manager to ideate around your customers most challenging business problems.
Act as a trusted advisor to line of business and Csuite leaders.
Lead architectural reviews and workshops to advance your customers technical objectives.
Act as a thought leader sharing best practices through forums such as AWS blogs whitepapers reference architectures and publicspeaking events such as AWS Summit AWS re: Invent etc. Participate as a leader in AWS Technical Field communities.
Educate and Advice customers on the value proposition of AWS Services and Support products and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
A day in the life
In this role youll leverage your extensive technical knowledge to ensure our customers cloud environments are efficient optimized and resilient on the AWS platform. As a trusted advisor youll play a pivotal role in ensuring customer success as they implement operational best practices and cloud financial management strategies. This includes providing deep process and technical expertise to help customers overcome complex operational challenges. With your indepth operations experience and knowledge youll guide customers in understanding and implementing best practices for operating in the cloud. This involves assisting customers in mitigating operational risks using scalable and costeffective solutions on AWS while applying principles from the AWS Observability Ambassador Program to enhance visibility into their environments. Additionally youll develop content and conduct enablement sessions with customers such as WellArchitected workshops and Cloud Financial Management immersion days to further enhance their operational capabilities and help them achieve architectural health and cloud optimization across their AWS footprint.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional
4 years of design/implementation/operations/consulting of Cloud Operations frameworks
4 years of experience building operational solutions across monitoring alerting and automation systems or experience with observability tools and practices such as CloudWatch Prometheus and distributed tracing
Experience in internal enterprise or external customerfacing environment as a technical operations lead
Experience in Cloud operations such as Cloud Financial Management architectural optimization and largescale operational transformations.
Deep experience in Cloud Operations architecture design build deploy and maintenance
Deep experience implementing and managing Cloud Financial Management practices
Expertise in AWS observability solutions and the AWS Observability Ambassador Program principles
Experience conducting WellArchitected Reviews and implementing recommendations
Proficiency with AWS Trusted Advisor and AWS Health or Operations Reviews
Demonstrated ability to optimize cloud environments for performance reliability and cost
AWS Certifications e.g. AWS Solutions Architect Associate / Professional / Speciality highly desirable.
Internal enterprise experience working with a wide range of internal stakeholders on operations implementation or migration with a companywide impact.
Ability to understand complex application data flows and bridge the gap between technical and business app requirements.
Strong written communication skills as well as a proven track record of writing clear process and technical documentation
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Youll help customers navigate complex operational challenges through the AWS Observability Ambassador Program principles design resilient cloud architectures that meet performance standards and implement effective monitoring and optimization controls. Youll guide customers through the lens of Cloud Financial Management (CFM) framework helping them combine tools processes and practices to plan manage and optimize cloud costs while enabling innovation and scaling to meet business objectives within budget.
This is a postsales advisory role within our Enterprise Support team where you can further develop your technical leadership and consulting skills while working with organizations facing sophisticated cloud operations challenges. Youll leverage Cloud Optimization best practices guidance and solutions including AWS WellArchitected Framework AWS Trusted Advisor AWS Health and Operations Reviews to help customers maximize the value they derive from AWS.
The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success especially when navigating the evolving landscape of cloud operations. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services while maintaining efficient and optimized cloud environments.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector and other regulated industries. Join us in helping customers build operationally excellent cloud environments that enable innovation while optimizing performance and cost.
This role is open in Stockholm and Amsterdam
Key job responsibilities
Provide customers with deep technical expertise in your domain to achieve operational excellence.
Collaborate with Generalist Technical Account Managers Solutions Architects Account Managers and Customer Solutions Manager to ideate around your customers most challenging business problems.
Act as a trusted advisor to line of business and Csuite leaders.
Lead architectural reviews and workshops to advance your customers technical objectives.
Act as a thought leader sharing best practices through forums such as AWS blogs whitepapers reference architectures and publicspeaking events such as AWS Summit AWS re: Invent etc. Participate as a leader in AWS Technical Field communities.
Educate and Advice customers on the value proposition of AWS Services and Support products and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
A day in the life
In this role youll leverage your extensive technical knowledge to ensure our customers cloud environments are efficient optimized and resilient on the AWS platform. As a trusted advisor youll play a pivotal role in ensuring customer success as they implement operational best practices and cloud financial management strategies. This includes providing deep process and technical expertise to help customers overcome complex operational challenges. With your indepth operations experience and knowledge youll guide customers in understanding and implementing best practices for operating in the cloud. This involves assisting customers in mitigating operational risks using scalable and costeffective solutions on AWS while applying principles from the AWS Observability Ambassador Program to enhance visibility into their environments. Additionally youll develop content and conduct enablement sessions with customers such as WellArchitected workshops and Cloud Financial Management immersion days to further enhance their operational capabilities and help them achieve architectural health and cloud optimization across their AWS footprint.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional
4 years of design/implementation/operations/consulting of Cloud Operations frameworks
4 years of experience building operational solutions across monitoring alerting and automation systems or experience with observability tools and practices such as CloudWatch Prometheus and distributed tracing
Experience in internal enterprise or external customerfacing environment as a technical operations lead
Experience in Cloud operations such as Cloud Financial Management architectural optimization and largescale operational transformations.
Deep experience in Cloud Operations architecture design build deploy and maintenance
Deep experience implementing and managing Cloud Financial Management practices
Expertise in AWS observability solutions and the AWS Observability Ambassador Program principles
Experience conducting WellArchitected Reviews and implementing recommendations
Proficiency with AWS Trusted Advisor and AWS Health or Operations Reviews
Demonstrated ability to optimize cloud environments for performance reliability and cost
AWS Certifications e.g. AWS Solutions Architect Associate / Professional / Speciality highly desirable.
Internal enterprise experience working with a wide range of internal stakeholders on operations implementation or migration with a companywide impact.
Ability to understand complex application data flows and bridge the gap between technical and business app requirements.
Strong written communication skills as well as a proven track record of writing clear process and technical documentation
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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