Manager, Student Experience

Under the general direction of the Director of Student Services the Manager of Student Experience is responsible for designing and implementing a wide range of strategies and programs that enhance the academic social spiritual and cultural experiences designed to support students at the College of Health Science (CHS) located at Pepperdine Universitys Calabasas campus. This role works collaboratively with Pepperdine Malibu campus departments and academic units to ensure a seamless onboarding experience and sustained student engagement for undergraduate and graduate students both inperson and online. The Manger of Student Experience also oversees volunteer programs and service events fostering a culture of community involvement by building campus and community partnerships organizing meaningful service opportunities and promoting leadership in alignment with the Universitys mission. The manager will also collaborate with the Hub for Spiritual Life to provide worship and spiritual care events programming and resources to cultivate a vibrant and consistent spiritual life within the CHS.

The Manager of Student Experience will be responsible for integrating both online and inperson student communities to ensure an inclusive and connected student experience across all delivery modalities. In addition manager enhances the student experience by facilitating student engagement through club and organization programming student governance and leadership development initiatives that promote applied learning and a vibrant campus life. As this is a new position supporting a newly developing program and location the manager will play a critical role in establishing both student and spiritual life within the CHS as well as shaping the foundational CHS Calabasas campus culture from the ground up.

With its initial academic programs scheduled to begin in August 2025 the College of Health Science is early in its development. As needs arise the Student Experience Manager must be adaptable and adept at responding to unexpected requests and responsibilities should they arise. Additionally it is reasonable to expect that as the college grows and develops the Student Experience Managers duties will evolve within the area of student services to meet program and college performance metrics and objectives and provide support for the colleges students schools and programs.

Duties

• Develop promote and implement highquality student programs that foster a vibrant campus culture sense of belonging and active participation in cocurricular activities.
• Develop support and manage New Student Orientation (NSO) and other student experiences to support the academic and social engagement of the CHS student population across multiple campus locations and both online and inperson learning modalities.
• Collaborate with the director of student services college deans and program stakeholders to design student experience initiatives that promote retention and persistence.
• Lead service programming by planning and executing opportunities that foster a culture of service volunteerism and community involvement.
• Advise student leaders on event planning best practices organizational processes and compliance with University policies while proactively ensuring risk management procedures are in place for all studentled events and managing the annual student organization calendar through the student organization management platform.
• Partner with Pepperdines Hub for Spiritual Life to support student wellbeing and facilitate spiritual development as part of the CHS student experience.
• Leverage digital tools and media platforms to create and distribute marketing materials that promote student services events; including workshops orientations and communitybuilding activities.
• Track and evaluate the success of service programs and events using data and student feedback to guide continuous improvement.
• Support student community and belonging by engaging with student organizations and university partners across Pepperdine.
• Recruit hire train and supervise student employees and student leaders ensuring a developmental and enriching employment experience.
• Other duties as assigned.
• Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Bachelors degree and a minimum of 3 years of relevant fulltime professional experience in a student affairs or student servicerelated area with evidence of proficiency and potential for further growth.
• Ability to integrate Christian faith with student development theories and practice.
• Excellent interpersonal and written communication skills.
• Excellent administrative organizational program coordination leadership development and fiscal management skills.
• Strong analytical skills and ability to work collaboratively as a team member.
• Experience designing or managing student services that bridge online and inperson programs is essential to ensure consistent support and engagement across all learning environments.
• Demonstrated experience managing complex multifaceted events and communicating effectively with a variety of vendors and campus partners.
• Proficiency in digital and social media platforms is required to support the effective communication and promotion of student events and activities.

Preferred:

• Masters degree in education or a related field and 5 years of professional experience in student success academic support services or a related role within higher educationpreferably within a College of Health Sciences or a health sciencefocused academic environment.
• A background in student affairs student activities or campus programming.
• Demonstrated experience working with nontraditional student populations.
• Expertise in event planning leadership development or program coordination along with a strong record of supporting students from diverse backgrounds.
• A proven ability to engage respectfully and effectively with individuals of all perspectives and experiences is essential.

Qualified individuals should be able to show respect for workplace differences and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal education and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students faculty staff and guests; safeguarding key University assets including people property information and the Universitys reputation; and providing comprehensive jobrelated information to University leaders to enable them to make prudent hiring decisions. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws including the Los Angeles County Fair Chance Ordinance.

This is a Regular Nonexempt 40 hour per week position.

Expected Pay Range: $28.84 $31.73 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience market conditions education/training and skill level. In addition to base pay Pepperdine offers a robust and highly competitivebenefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal state or local law.