Senior Customer Success Manager
Senior Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Senior Customer Success Manager
Job Summary
At MAJIQ we dont just provide softwarewe deliver missioncritical solutions that optimize operations for the pulp and paper industry. As a Senior Customer Success Manager youll serve as a strategic partner to our highestpotential clients ensuring they fully leverage MAJIQs software solutions. Youll be responsible for relationships with clients identified for their highest growth potentialhelpingthem maximize their MAJIQ investment align future strategies with our solutions and expand usage to drive mutual growth.
Your deep expertise in supply chain logistics and manufacturing in the pulp and paper industry will allow you to understand customer needs drive adoption and align our solutions with their strategic goals. Youll work closely with senior stakeholders to enhance operational efficiencies identify growth opportunities and ensure longterm value. In this role you wont just support customersyoull help shape their success while driving revenue expansion opportunities for MAJIQ.
Responsibilities
Own and manage MAJIQs 1012 highest growth potential clients driving strategic partnerships and longterm success.
Serve as a trusted advisor to senior executives in IT supply chain logistics and manufacturing aligning MAJIQs software solutions with their business objectives.
Lead key accounts through their postsale journeyfrom onboarding and adoption to expansion and advocacyfocusing on operational efficiencies and measurable ROI.
Identify and drive software expansion opportunities helping customers adopt new Elixir modules and solutions that improve their operations.
Analyze customer workflows and supply chain processes to proactively identify areas for optimization and ensure full utilization of MAJIQs software solutions.
Collaborate with customers to develop best practices for inventory management production planning and logistics execution reinforcing their competitive advantage.
Work crossfunctionally with Product Engineering and Support to champion customer needs drive product enhancements and troubleshoot complex operational challenges.
Conduct executivelevel business reviews providing strategic insights on system utilization efficiency improvements and industry trends.
Develop client growth strategies proactively identifying and pursuing opportunities.
Advocate for clients internally ensuring a seamless feedback loop between the client and MAJIQs internal teams.
Stay ahead of industry shifts and emerging challenges in pulp and paper manufacturing to proactively advise customers.
Travel as needed for onsite strategy sessions with customers fostering strong relationships and deep industry partnerships.
Qualifications
10 years of leadership experience in supply chain logistics or manufacturing within the pulp and paper industry.
Proven track record of managing executivelevel customer relationships and driving operational improvements.
Background in account management customer success or a similar customerfacing role in a B2B enterprise software environment.
Strong strategic thinking problemsolving and business acumen.
Excellent communication and presentation skills with the ability to engage at all levels of an organization.
Willingness to travel for onsite customer meetings.
Education
Bachelors degree strongly preferred
Nice to have but not required
Experience using MAJIQs Elixir software in a pulp and paper mill in North America.
Business Unit:
FLSA Designation (US Only):
Salary Range (US Only):
Other Compensation (US Only):
Benefits (US Only):
Time off (US Only):
Required Experience:
Manager
Employment Type
Full-Time
