Senior Salesforce Administrator
Senior Salesforce Administrator
Posted on :
14-05-2025
Employer Active
1 Vacancy
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Job Description
Job Title
Senior Salesforce AdministratorJob Description Summary
Salesforce Administrator supports maintenance and overall improvement of the Salesforce CRM platform. Will work closely with client stakeholders to support and deliver administration servicesJob Description
- Perform administrator functions such as user management profiles roles permissions rules assignment rules cases queues licenses capacity and storage management.
- Maintaining the overall system including data loads.
- Manage dashboards reports forms templates page layouts workflows and approvals.
- Collect and understand requirements for enhancements to the system.
- Create and maintain custom objects object relationships standard and custom fields and set up integration to Salesforce where appropriate and in consultation with other members of the CRM Technology Services team.
- Receive and manage support tickets from Users on ServiceNow. Debug issues and work with developers as needed for issue resolution. Work with end users to provide coaching around best practices and tips on Salesforce usage when tickets
- Create and maintain enduser documentation including internal processes and Knowledge Base Articles (KBAs).
- Create and Customize report types reports and dashboards.
- Install manage and maintain third party integrated apps and app exchange apps and make recommendations on tools that will provide better user experiences and efficiencies.
- Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.
- Assist with data migration from other systems as needed.
- Set up Salesforce Workflow tools and flows including Salesforce Process Builder Flows.
- Designing and deploying Custom tabs Validation rules and AutoResponse Rules for automating business logic.
- Creating new custom objects assigned fields designed page layouts custom tabs components custom reports.
- Implementing pick lists dependent pick lists lookups master detail relationships validation and formula fields to the custom objects.
- Setting up and maintaining tasks email alerts and field updates.
- Creating custom Apps Objects and Dashboards and giving accessibility to authorized team members.
- Working on Agile and Scrum Methodology for Salesforce change implementation.
- Supporting team member issues reported and setting up new team members for access to the CRM system.
- Work in Flosum to follow the DevOps process to develop and deploy system changes.
- Follow and adhere to all Cushman & Wakefield protocols processes and security requirements.
- Maintaining and adjusting security settings in the system.
- Fully understanding both the Classic and Lightning versions of Salesforce.
- Experience working with Sales Cloud and Service Cloud.
- Experience working with Salesforce Communities.
- Experience working with Salesforce Marketing Cloud preferred.
- Experience working with Salesforce CRM Analytics preferred.
The minimum education training and experience necessary to perform the job duties is a Bachelors degree or its equivalent. Salesforce Administrator certification is required Advance Administrator certification is preferred.
INCO: Cushman & Wakefield
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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