Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
The Customer Service Representatives primary responsibilities are tracking and inputting service calls and reporting completion details to the customer. The CSR will also handle various data entry tasks such as inputting work order details technician completion details and repair quotes.
ESSENTIAL FUNCTIONS:
- Input work order details from customers into ICEEs internal call entry program for scheduling purposes.
- Input repair quotes and technician completion details into various customer web portals.
- Provide available updates on existing service calls to the customer.
- Undertake various data entry tasks as assigned by the Customer Service Supervisor.
- Manage callins and contact appropriate Field Director with details.
- Perform other duties as assigned by the Project Manager.
- Represent ICEE with a positive fun and upbeat attitude.
COMPETENCIES:
- Customer relations interpersonal relationships team relations and service.
- Excellent organizational and time management skills.
- Must be a selfstarter with the ability to lead a Service Region to accomplish team goals.
- Great oral and written communication skills.
- Proficient with all aspects of Microsoft Office (Word Excel PowerPoint).
- Drive call center Key Performance Indicators.
- Results oriented with strong time management skills with the ability to multitask in a fastpaced department.
- Ability to work in a team environment and assisting fellow coworkers when needed
- Flexibility regarding ongoing changes in procedures and policies.
- Able to process high volumes of work consistently.
- Strong decisionmaking skills.
- Ability to quickly learn and retain various webbased platforms.
- Attention to detail and accuracy.
EDUCATION AND EXPERIENCE:
- At least 1 to 2 years of experience in customer service.
- Demonstrated problem solving and analytical skills.
- Excellent communication and interpersonal skills.
- Proven track record of meeting or exceeding department performance goals.
Pay from: $22/hour
Pay is commensurate with experience education skills training and certifications.
Shift Available:
Friday Monday 8:00 AM 7 PM
ICEE offers its Employees:
- Paid holidays Sick time and Paid vacation
- Birthday Holiday (Must be used within Employee Birthday Month)
- Medical Dental Vision Insurance
- Employee Stock Purchase Program
- Life Insurance
- 401 (k) Plan
and much more!!!
EOE STATEMENT
ICEE is an equal opportunity employer and prohibits discriminatory employment actions against and treatment of employees and applicants for employment based on actual or perceived Federal State and local laws that prohibit employment discrimination on the basis of race color age national origin ethnicity alienage religion or creed gender gender identity pregnancy marital status sexual orientation citizenship genetic disposition or characteristics disability or veterans status sex offenses prior record of arrest or conviction genetic information or predisposing genetic characteristic status as a victim or witness of domestic violence sex offenses or stalking and unemployment status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
