Contact Center Representative
Contact Center Representative
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Job Description
Posting Date
05/12/25Application Deadline
05/17/25Pay Range
$19.75 hourlySalary offers are based on the candidates equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
UnclassifiedDepartment
Call CenterAbout the Position
Do you have excellent customer service skills and a passion for helping others Are you interested in using those skills to communicate with Maricopa Countys constituents If so this may be the position for you!
As the Contact Center Representative you will answer incoming calls from community members in Maricopa County and efficiently provide correct information transferring them or finding answers to their questions regarding the Supervisors Treasurer Assessor and Recorder (Elections) departments.
Dont miss out on this opportunity to make a meaningful impact apply today and be a part of our vital mission!
About Us
The mission of the STAR (Supervisors Treasurer Assessor Recorder) Call Center is to provide knowledgeable courteous and efficient information to all incoming telephone questions to the Recorder Elections Treasurer Assessor and Clerk of the Court offices and to assist callers to the County Switchboard. With access to these multiple departments and their data the Customer Service Representatives can answer nearly every question in a single call including questions concerning ownership assessed value and property tax. Bilingual agents are also available.
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional worklife balance
Opportunities for growth and development within Maricopa County
Lowcost highvalue healthcare for you and your qualifying dependents
Child care benefits including access to our upcoming onsite center Maricopa County Kids Club dedicated to serving Maricopa County families exclusively
Paid vacation sick time and parental leave
Extensive wellness program including healthcare premium discounts
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1
Learn more at Work With Us Maricopa County AZ
We Require
Two years of administrative and/or clerical experience to include at least six months of call center experience
High school diploma or GED Certificate
An equivalent combination of postsecondary education and jobrelated experience may be substituted for the minimum qualifications on a yearforyear basis
We Also Value
Call center experience working with voter registration mortgage title or independent property assessment companies
Call Center experience working with a county Treasurer Assessor or Recorders office
Job Contributions
Receive calls that require skilled communication and accurate information based on polices guidelines and directives of each Agency represented
Act as a communication facilitator between the public call center management and the Agencies
Communicate and process information to the Lead or Supervisor when necessary
Working Conditions
The position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
Requires long periods of sitting while completing computer activities
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a preemployment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safetysensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
