IT Support Engineer

The IT Support Engineer coordinates diagnoses and troubleshoots incoming colleague service tickets and provides support services to colleagues with technical problems and information technology issues involving desktop laptop or network services.

Starting base pay for this role is between $65000 and $85000. The actual base pay is dependent upon many factors such as transferable skills work experience business needs training location and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical dental and vision benefits wellness reimbursement life insurance and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).

• Serves as the first point of contact for colleagues seeking technical assistance.

• Performs remote troubleshooting through diagnostic techniques and pertinent questions.

• Determines the best solution based on the issue and details provided by colleagues.

• Walks colleagues through the problemsolving process.

• Directs unresolved issues to the next level of support.

• Provides accurate information on IT products or services.

• Records events and problems and their resolution in logs.

• Provides colleagues with status updates and information.

• Identifies and suggests possible improvements to procedures.

• Supports and maintains effective relationships with colleagues.

• Develops documents and implements standard operating procedures and service guidelines relating to IT support.

• Leads and supports internal projects and documentation related to general technology enhancements.

• Communicates with organization for systemwide issues.

• Other duties as assigned.

• Bachelors degree in Computer Science Information Services or related field.

• 2 years previous IT Support/Help Desk experience

• Strong communication skills and the ability to work with and support both in person and remote users.

• Experience with Mac and Windows device support. MDM (JAMF/Intune) including patch and package management security compliance and scripting via PowerShell and Bash.

• Experience with SaaS tools and management such as Google Workspace M365 and Okta is a plus.

• Knowledge of Risk Management Information Systems (RMIS) a plus

• Experience working in NIST compliant environments a plus

Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem from insured corporate and public entities to brokers and risk consultants insurers third party claims administrators (TPAs) and risk pools. We deliver our risk management and insurance core system solutions from a cloudbased platform that is highly configurable completely scalable and accessible via web browser and mobile app.

Dais Technology a subsidiary of Origami Risk provides a nocode platform that revolutionizes insurance product creation for MGAs insurers and reinsurers. Dais eventbased architecture enables AIdriven bundling automation and realtime deployment.

Solutions from Origami Risk and Dais Technology are backed by a bestinclass service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing implementing and supporting our risk management safety compliance and insurance core system technology solutions.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race religion gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression color sex national origin age marital status military or veteran status disability or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please doublecheck that any email address from an Origami Risk recruiter ends withor. And to confirm the legitimacy of any recruiting communication feel free to email .