Senior Client Tech Analyst

Located at one of our Southern California campuses the Senior Client Technologies Analyst provides quality technology assistance support and training to faculty staff students and other constituents of Pepperdine University.

Duties

• TRAINING AND SUPPORT: Provides excellent customer service and support to the students faculty and staff by providing solutions to technology challenges relating to the classroom or office environments. Supports and maintains classroom technologies including projectors wall panel controls Bluray players cabling and remotes. Participates in migrations office moves major upgrades and integration testing.
• RESEARCH AND ANALYSIS: Research solutions to issues related to technical difficulties encountered by faculty staff and students. Includes optimizing Operating Systems resolving hardware conflicts and process improvements. Analyzes data from support requests (inperson email support ticket etc.) to recommend and implement improvements to systems documentation training or other services. Attends product seminars and courses to broaden individual knowledge of hardware and software. Evaluates new and emerging technologies and technology solutions for consideration within IT or the University.
• COMMUNICATION AND RELATIONSHIPS: Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders. Develops and maintains strong partnerships with campus personnel and departments as well as with external vendors and service providers to assure current and future operational success.
• ADMINISTRATION: Reviews and submits regular paperwork and processes such as status reports biweekly or monthly timesheets assessments for midyear and annual reviews and other routine IT and University practices.
• COLLABORATION: Provides backup support and assistance to other team members. Collaborates with coworkers and University colleagues on departmental divisionwide and institutional projects. Shares process information and makes informal recommendations on how to improve processes and overall job execution within the team/department.
• PROFESSIONAL DEVELOPMENT: Attends training sessions vendor presentations user group meetings conferences and seminars. Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes.
• COMMITTEES AND BEYOND JOB DUTIES: Volunteers to undertake tasks that stretch the employees capabilities. Serves on various committees within the Information Technology division. Participates in external University committees. Performs other related duties as assigned.
• UNIVERSITY MISSION: Understands and supports the Christian mission of the University. Upholds the University mission through team location atmosphere and work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Skills and Qualifications

Required

• Bachelors degree in business or technology/computer science or related field certification in computer applications recommended; experience training endusers in hardware or software.
• Two (2) or more years of relevant work experience training endusers in hardware or software as well as classroom technologies.
• Willing to work weekend and evening shifts on an asneeded basis.
• Demonstrates a working knowledge of basic hardware and software products.
• Demonstrates problem solving/troubleshooting skills.
• Advanced knowledge of working with computers and applications in a networked environment.

Preferred

• Strong technical skills in Information Technology.
• Excellent written and verbal communication skills.
• Excellent organizational and interpersonal skills needed to work effectively with a wide variety of internal and external resources.
• Excellent decisionmaking skills and ability to work under pressure.
• Experience in following emerging trends in technology.
• Expertise in the use of major project management and collaboration software including MS Project Asana MS Office email calendaring and emerging collaboration tools (wikis Google Apps web conferencing etc.).

Qualified individuals should be able to show respect for workplace differences and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal education and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students faculty staff and guests; safeguarding key University assets including people property information and the Universitys reputation; and providing comprehensive jobrelated information to University leaders to enable them to make prudent hiring decisions. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws including the Los Angeles County Fair Chance Ordinance.

This is a Regular Nonexempt 40 hour per week position.

Expected Pay Range: $24.66 $27.40 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience market conditions education/training and skill level. In addition to base pay Pepperdine offers a robust and highly competitivebenefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal state or local law.