Patient Access Associate
Patient Access Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Patient Access Specialist is responsible for completing patient registrations discharges and transfers accurately and efficiently. This role involves obtaining and verifying all required demographic insurance and consent information as well as securing the appropriate signatures in a timely manner. The specialist also ensures that all necessary forms are completed and distributed and that patients are informed of any additional relevant details regarding their visit or admission.
Qualifications
Education
High school diploma or equivalent required
Experience
Minimum of 1 year of customer service experience required
Experience with typing word processing and computer applications required
Previous experience in a medical office registration billing or familiarity with medical terminology preferred
Responsibilities
Greets patients and family members warmly and offers assistance upon arrival.
Completes all steps of preregistration and registration including patient interviews verifying insurance details collecting photo identification obtaining necessary signatures for consent and distributing required patient documentation.
Coordinates accurate data collection to verify insurance eligibility and determine financial obligations which may include collecting copays.
Ensures compliance with HIPAA Joint Commission CDC TMH and all applicable state and federal regulations. Provides required informational materials at all patient access points.
Responds appropriately to emergency procedures.
Assists or transports patients in wheelchairs to their service location.
Communicates effectively with coworkers and management regarding patient issues followups or concerns.
Demonstrates flexibility organization and the ability to function effectively in highpressure situations.
Prioritizes patient assistance based on medical urgency ensuring the most critical patients are served first.
Assists with onboarding and training of new staff.
Maintains professionalism and respectful conduct with patients visitors peers and leadership at all times.
Willing to work flexible hours including night and weekend shifts and to cover staffing gaps as needed.
Demonstrates excellent interpersonal and patient service skills with emotional maturity and sound judgment when interacting with diverse populations.
Supports and communicates the mission vision and goals of the department and Memorial Health.
Understands and adheres to department policies and procedures.
Engages in selfdirected learning and participates in annual continuing education activities.
Performs other jobrelated duties and special projects as assigned by the manager.
Required Experience:
IC
Employment Type
Part-Time
