Applications Engineer I

Description
GCIs Applications Engineer I with oversightprovides technical support creating designing and testing applications for the companys enterprisewide systems. Applications supported within the group may span a wide range including (but not limited to): Oracle EBusiness Suites MetasolvOracle HCM Oracle EPM Cherwell and Numeri Track.ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Responsible for support of enterprisewide system(s).

• Analysis testing and implementation of system modifications configuration and vendor patches.
• Analysis testing and implementation of solutions to remediate Incidents and Requests.
• Analysis and tuning of system performance.
• Determination of ongoing needs for hardware and software upgrades.
• Creation and maintenance of systems documentation.
• Performance of root cause analysis of production problems and development of both long term and shortterm solutions.
• Participation in project requirements gathering design development and implementation phases as system subject matter expert.
• Providing user training for the system(s).

Function as primary IT resource in testing and implementing system changes related to changes in company business processes and responsible for maintaining productive vendor relationships. Resolution of outstanding production issues that stem from faults in vendor system.

• Ensuring vendor compliance with service level agreements.

Responsible for application performance management.

• Monitoring performance and availability of applications
• Managing endtoend quality user experience.
• Working with responsible parties to identify and resolve root cause issues.
• Produce metrics and scorecards.
  • Ability to work independently and professionally within a team environment.
  • Excellent verbal and written communication skills.

COMPETENCIES:

• Demonstrated commitment to GCIs Basic Principles Mission Statement Declaration of Principles and diversity equity and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors and in interactions with customers vendors and the public.
• ACCOUNTABILITY Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
  • Holds selfaccountable for results and is selfdirected takes initiative and seeks out opportunities.
  • Assesses and accepts risks and learns from mistakes.
  • Ability to handle multiple assignments and meet deadlines.
• BASIC PRINCIPLES Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Be capable of building and maintaining good relationships with Users and IT Business Consultants/Analysts and Project Managers
  • Build and maintain relationships with system vendor to include contributions to contract negotiations contract monitoring and conflict resolution.
  • Build and maintain effective working relationships with leadership and peers.
  • Work to resolve problem relationships.
• COMMUNICATION Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
  • Adheres to standards and procedures.
• CUSTOMER FOCUS Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
• SAFETY & SECURITY Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.

Technical Competencies:

• Ability to comply with IT industry best practices such as ITIL.
• Ability to discern and resolve the root cause of problems in complex environments.
• Ability to analyze impacts of changes on systems and take the necessary steps to ensure successful implementation.
• Familiarity with enterprisewide systems such as ERP Billing Ticketing Order Management Business Intelligence & Analytics Reporting etc.
• Knowledge of relational databases such as MS SQL and Oracle.
• Knowledge of operating systems such as MS Windows and UNIX.
• Knowledge of IT automation solutions.
• Possess knowledge of client/server software environments database fundamentals SQL and reporting tools.
• Ability to test document and implement bug fixes and enhancements.
• Knowledgeable of programming languages such as: C C Java PERL or Python.

Additional Job Requirements:

This is an entry level position within the Applications Engineering discipline; with oversightprovides technical support creating designing and testing applications for the companys enterprisewide systems.

• Responsible for assisting with support of enterprisewide system(s).

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a yearforyear basis

• High School diploma or equivalent.
• Bachelors degree in computer technologiesinformation technology/systems or related field. *
• Minimum of one (1) year of experience inIT environment or supporting enterprise data management systems or relevant field. *

Preferred:

• Cherwell Development with API Integration experience.
• Telecommunications experience.
• Other telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services.

Culture Engagement and Connection:At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer.

EEO:GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.