Retail Sales Clerk

Benefits:

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Responsibilities:

• Verify and certify starting cash bank; and balance out at the end of shift. Operate cash register; accepts cash and credit cards; Advise lead cashier on need for cash middays and complete change requests. Closing procedures restock retain organize and recover nightly
• Stock the venue clean organize and maintain a clean retail venue. Follow all shrink procedures to maintain cost
• Greet guests; provide onfloor suggestive selling take and fills guest orders for merchandise in positive outgoing manner. Merchandise replenishmentMaintain stock inform Lead/manager of needed supplies and merchandise
• Promotes and provides extraordinary guest service for both internal and external guests; answers questions and offers information in a courteous manner. Seeks to provide assistance to guests
• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies for the Park upheld
• Balance cash drawers at the beginning and end of each shift with a strong emphasis on accuracy integrity and adherence to established cashhandling procedures.
• Provide excellent customer service by assisting guests with inquiries resolving complaints and addressing concerns related to cash transactions while maintaining a high level of professionalism.
• Collaborate with team members and management to ensure a compliant efficient and secure cashhandling process in line with company policies and legal requirements.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages following all company guidelines and protocols.
• Identify deescalate and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe secure and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Qualifications:

• Previous Sales experience preferred but not required

Job Demands:

• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25lbs frequently lift and/or move up to 25 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions including but not limited to: heat sun exposure cold and inclement weather. Depending on the assigned location work can be almost exclusively outdoors

Schedule:

• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings evenings weekends and holidays

Pay:

• $19 per hour (After 1000 hours worked pay increases to $23/hr)

Additional Information:

NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance where applicable.

NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or a result of your disability. You can request reasonable accommodations by emailing