Patient Service Specialist - Neuroscience Outpatient Clinic
Patient Service Specialist - Neuroscience Outpatient Clinic
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Job Description
Discover Vanderbilt University Medical Center: Located in Nashville Tennessee and operating at a global crossroads of teaching discovery and patient care VUMC is a community ofindividuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued your knowledge expanded and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniquenessis sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilts mission is to advance health and wellness through preeminent programs in patient care education and research.
Organization:
Neuroscience Outpt Clinics 1Job Summary:
Independently provides service to patients before during or postappointment. Maintains proficiency in all aspects of PSS role. Facilitates efficient workflow supports appropriate use of technology and fosters effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities and/or providers. May provide guidance to entry level staff members..
Position Hours
Monday Friday 8:00 AM 4:30 PM
Location
The Village at Vanderbilt
1500 21st Avenue South Suite 1506
Nashville TN 37212
Department Summary
Vanderbilt Neurosciences provides comprehensive innovative treatment for brain spine and central nervous system disorders. Our specialists offer everything from complex surgical procedures to routine management of chronic conditions. We understand that a diagnosis related to the brain or spinal cord can be scary. This is why our team provides the care and support you need with friendly faces and a compassionate approach.
KEY RESPONSIBILITIES
- Proficiently performs all Patient Service Specialist job responsibilities.
- Facilitates preauthorization precertification or predetermination of procedure and resolves related issues.
- Manages templates including utilization wait list and quality audits.
- Monitors patient schedule and ensure optimization of resources and workflow.
- Maintains quality and engages in quality improvement efforts in operations impacting patients and staff.
- Participates in interview process for new PSSs.
- Assists with onboarding and training of new hires and manages and reviews onboarding checklist.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
- CUSTOMER SERVICE (Advanced): A continuing focus on the needs and requirements of customers anticipating their needs remaining sensitive to customers while performing services for them responsive to customer needs.
- PATIENT SCHEDULING (Intermediate): The ability to coordinate and schedule patient appointments and other office visits with various computer systems in the hospital or clinic.
- PATIENT DOCUMENTATION (Intermediate): The ability to receive and record patient information.
- MEDICAL TERMINOLOGY & DOCUMENTATION (Intermediate): The ability to comprehend medical terminology and documentation in an office or surgical setting.
- APPOINTMENT & PROCEDURAL SCHEDULING (Intermediate): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.
Our professional administrative functions include critical supporting roles in information technology and informatics finance administration legal and community affairs human resources communications and marketing development facilities and many more.
At our growing health system we support each other and encourage excellence among all who are part of our workforce. Highachieving employees stay at Vanderbilt Health for professional growth appreciation of benefits and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Performs tasks that are typically routine that may impact teams performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level coworkers.Core Capabilities :
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities. Builds and Maintains Relationships: Seeks to understand colleagues priorities working styles and develops relationships across areas. Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: Serves Others with Compassion: Invests time to understand the problems needs of others and how to provide excellent service. Solves Complex Problems: Seeks to understand issues solves routine problems and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide highquality work/service. Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact daytoday operations by offering suggestions to enhance them. Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.Position Qualifications:
Responsibilities:
Certifications:
Patient Access Specialist Certification Health Business InsightsWork Experience:
Relevant Work ExperienceExperience Level:
2 yearsEducation:
High School Diploma or GEDVanderbilt Health is committed tofosteringan environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
