Integrated Technology Services Technician

This job posting is for Short Termcontract year

RRPS InformationTechnology Department

240day cotnract

Job Title: Integrated Technology Services Technician

Emphasis: Technical Service

Education Experience and Licensure Requirements

• Associates Degree or Technical Certification in Computer Systems or related field with 3 years experience. Comparable experience will be reviewed on an individual basis;
• CompTIA A Certified (Equivalent to or can be acquired within 12 months of hire); and
• Valid New Mexico Drivers License.

Knowledge Skills and Abilities

• Complex problem solving and troubleshooting skills including organizational and project management skills;
• Highly effective communication skills including verbal written electronic email text and cell phone;
• Interpersonal and collaborative skills necessary to support District departments staff and vendors;
• Ability to meet deadlines and work on multiple projects;
• Knowledge of the following software applications types: Windows 10 Chrome OS Microsoft Office familiar with Microsoft imaging software (SCCM) email antivirus web apps and Active Directory policies and user accounts;
• Knowledge of computers and peripheral devices software networking servers telephony Endpoint Protection and Audio Visual systems;
• Ability to work in both a team oriented and independent environment;
• Demonstrate the ability to learn new technology; and
• Experience with Remote Server Administration Tools (RSAT).

Essential Job Responsibilities

The ITS Technician will be responsible for tier 2 technical support for the District. The technician will work to troubleshoot and resolve technical issues in a dynamic environment. They will provide great customer service while working closely with staff and students.

Responsibilities include:

• Installs configures maintains upgrades troubleshoots and repairs District computers and peripherals software networks servers VOIP phones and audio/video systems;
• Tests and evaluates applicable integrated technology solutions;
• Reimages Windows computers using District provided tools;
• Repairs hardware/software issues with Chromebooks;
• Manages Chromebooks using Google Workspace for Education Tools;
• Procures computer and technology equipment and maintains ethical business practices with vendors as required by stateapproved Code of Ethics and school board policies;
• Attends and/or conducts staff training meetings and participates on committees within areas of responsibility;
• Maintains professional relationships and works cooperatively with District staff;
• Maintains professional competence through individual and staff training inservice educational activities and selfselected professional growth training;
• Professional dress reflecting health safety and district identification as established by Executive Director of Information Technology;
• Complies with stateapproved New Mexico Administrative Code of Ethical Responsibility of the Education Profession and the RRPS Employee Standards of Conduct and upholds and enforces rules administrative directives and regulations school board policies and local state and federal regulations;
• Has constant access to confidential information and works with administration on management policies and investigations therefore must respect and safeguard sensitive confidential or privileged information; and
• Employee may be assigned other duties based on the needs of the District during the term of employment.

Application Procedure:

The following documents must be attached to complete this application:

• Copy of your High School Diploma or GED Certificate;
• Copies of any relevant technical certification;
• Copy of resume; and
• Copy of valid New Mexico Drivers License.

Final salary will be set based upon the minimum salary education and experience.

EQUAL OPPORTUNITY EMPLOYER

Required Experience:

IC