IT Support Engineer I, OTS
IT Support Engineer I, OTS
Posted on :
14-05-2025
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1 Vacancy
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Job Description
About OTS
Operations is at the heart of Amazons business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for selfmotivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together we take ownership for what we do whether supporting IT infrastructure developing new technology inhouse launching a new Amazon Operations facility or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Engineer I you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware operating systems or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What Do We Offer
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 matching 401(k) program and up to 20 weeks of paid parental leave. But wait theres more: we are a casual dress code at each of our locations (jeans tshirts safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
Network engineering and troubleshooting data cabling and systems administration in a variety of software and hardware environments.
Ensuring infrastructure networking and computing systems remain available during production hours.
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Managing local technical projects.
Maintaining or creating policies procedures and processes.
Identifying rootcauses of operational issues and process inefficiencies.
Supporting customers from multiple buildings in the area as well as remote customers.
Traveling within your local or regional area to support our customers.
1 years of Windows Server technologies: AD DFS Print Services SCCM experience
2 years of troubleshooting in a multiuser high availability environment experience
2 years of PC repair troubleshooting deployment and liquidation experience
1 years of IT client server and network service delivery experience
2 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
2 years of corporate setting Windows Mac or Linux Operating systems support experience
2 years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma
Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
2 years of computer networking experience
Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Operations is at the heart of Amazons business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for selfmotivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together we take ownership for what we do whether supporting IT infrastructure developing new technology inhouse launching a new Amazon Operations facility or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Engineer I you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware operating systems or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What Do We Offer
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 matching 401(k) program and up to 20 weeks of paid parental leave. But wait theres more: we are a casual dress code at each of our locations (jeans tshirts safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
Network engineering and troubleshooting data cabling and systems administration in a variety of software and hardware environments.
Ensuring infrastructure networking and computing systems remain available during production hours.
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Managing local technical projects.
Maintaining or creating policies procedures and processes.
Identifying rootcauses of operational issues and process inefficiencies.
Supporting customers from multiple buildings in the area as well as remote customers.
Traveling within your local or regional area to support our customers.
1 years of Windows Server technologies: AD DFS Print Services SCCM experience
2 years of troubleshooting in a multiuser high availability environment experience
2 years of PC repair troubleshooting deployment and liquidation experience
1 years of IT client server and network service delivery experience
2 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
2 years of corporate setting Windows Mac or Linux Operating systems support experience
2 years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma
Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
2 years of computer networking experience
Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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