AHS Ops Manager, Account Health Support

strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices vast selection and convenience continues to grow and evolve as a worldclass ecommerce platform. The Manager within the Account Health Support (AHS) team acts as the primary interface between Amazon and our thirdparty business partners (Sellers). We obsess over providing worldclass support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem and provide solutions to assist our thirdparty business partners better serve their customers.
The ideal candidate for this position has a good record of customer obsession a passion for employee development and a keen interest in process improvement. This candidate would be solution focused passionate about people management driven to nurture a culture of innovation and reinforce the value of the Amazon leadership principles. Other key requirements include multitasking ability inclusivity good interpersonal skills coaching in a toward culture and being tenacious enthusiastic and an effective team player.
This position requires a candidate who has a good technical and analytical aptitude business acumen exceptional organizational people and process management an inquisitive nature and the ability to stay focused and keep up with our continuous and fastpaced growth while motivating others to meet the daily challenges of an extremely timelinedriven environment. They are comfortable in a fastpaced highenergy environment and will display creative and analytical problemsolving skills with an unrelenting passion for providing an good experience to our Selling Partners. In addition to this they are passionate about employee selection development and retention.


Key job responsibilities
Lead and manage a team of AHS team managers; responsible for the overall direction and performance of the teams.
Ability to set the vision direction and culture of the team by managing individual and team performance expectations and goals.
Manage the career growth and development of the AHS team by driving focus on Amazons Leadership Principles.
Set a highquality bar and continuously reinforce a culture of quality and innovation.
Set a high hiring and performance bar and drive performance management strategy create mechanisms to measure and benchmark talent at various levels in the function.
Manage workflow handle escalations and proactively engage resources to address issues and effectively delegate workload across the leadership team.
Advise on risk mitigation strategies and control mechanisms to prevent fraud abuse and other operational risks that negatively impact Amazon our partners and our customers.
Support risk reporting as well as oversight and escalation mechanisms to ensure key risks are addressed through mitigation or risk acceptance at appropriate levels.
Prepare and deliver business reviews to the management team regarding emerging risks status of risk assessments and control performance.

A day in the life
Managers on the Account Health Support team are responsible for maintaining high standards ensuring expansion and longterm success of the program. Theyre responsible for ensuring timely and efficient services to our Selling Partners by optimizing team productivity upholding perfect Selling Partner interactions whilst adhering to the AHS program compliance and processes. In addition to this responsibilities for the role include leading worldwide initiatives effectively collaborating with stakeholders and delivering a high level of input and engagement across all verticals within AHS. AHS Managers play an instrumental part in the longterm success of the program and the larger goal of upholding a high standard of trust between Selling Partners and Amazon.

6 years of operational and/or retail management experience
Experience interpreting data to make business recommendations
Bachelors Degree.
Good presentation skills and ability to drive team performance.
Good verbal and written communication skills.
Demonstrated ability in managing reporting and analysis.
Program and Project Management.
A sound sense of business judgement and decision making.
Good interpersonal skills.
Fun to work with!

Demonstrated ability in developing and implementing new strategies and procedures.
Lean and Six Sigma Competencies.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.