Performance Analyst
Performance Analyst
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Job Description
Overview
Salary $48000$50000 year
Do you have a passion for making a difference in someones life Are you looking for an opportunity to use your skills experience and empathetic nature to work for a progressive forwardthinking and familyowned company where creativity is encouraged Are you goal driven Then the Performance Analyst position is for you! We are seeking a dynamic and teamoriented individual to join our spirited team.
Support and improve program operations data capture customer flow and report writing and generating capabilities. Oversee performance related to invoicing and NWPA Job Connect performance goals. Responsible for the integrity of the participant file folders.
Responsibilities
Work with staff to ensure customer flow service delivery and data management are
efficient and effective
Perform detailed data analysis of center operations
Act as the liaison between the NWPA Job Connect and EDSI administrative staff on
issues concerning billing and performance numbers
Develop implement and oversee the maintenance of filing record keeping distribution
of materials and other types of office/program systems
Evaluate and standardize office procedures and effectively troubleshoot and resolve
issues
Respond in a timely manner to requests from the contracting agency on issues related to
billing and performance tracking
Provide regular status reports and other requested data for the Manager and EDSI
administrative staff
Ensure data entered on the required systems is current accurate and timely
Retrieve and organize critical operations reports
Present data and reports to leadership in a clear and effective manner using graphs
tables and other such methods
Create customer lists to support teams in focusing their efforts
Determine where improvements can be made to center operations based on analysis
Assist with staffing logistics
Implement and adhere to the Quality Assurance System
Provide research and support for critical team decisions
Track report and ensure compliance with procedures regarding ISO auditing
Other duties as assigned
Qualifications
Bachelors degree in business economics statistics or a related area
Data analysis experience required
Excellent communication and problemsolving skills
Previous experience with invoicing and billing
Proficient in Microsoft Office applications
A valid drivers license & clean driving record required
Bring your expertise to EDSI and live our values every day: Show Up Smile and Support!
EDSI is a progressive forwardthinking familyowned company that is B Corp Certified.
Required Experience:
IC
Employment Type
Full-Time
