Phlebotomy Supervisor

Phlebotomy Supervisor

About us

Physicians East a team of skilled healthcare professionals united to meet the challenge of delivering quality costefficient comprehensive healthcare to the people of Eastern North Carolina.

About the role

We are seeking a dedicated Phlebotomy supervisor to lead our phlebotomy team. This employee must have strong phlebotomy skills and an understanding of preanalytical procedures to ensure the highest standards of specimen collection and handling. Knowledge of laboratory testing and procedures is required. This employee will be responsible for ordering lab tests and performing specimen collection at the assigned Physicians East location. This employee may also perform laboratory testing. Candidates with strong teamwork interpersonal and organizational skills will excel in this position. This role is crucial in maintaining the quality of our laboratory services while fostering a culture of safety and continuous improvement.

Supervision Received:Reports to Chief Operating Officer and Laboratory Manager

Supervision Exercised:Phlebotomy Staff

Typical Physical Demands:Requires full range of body motion including manual and finger dexterity and eyehand coordination. Frequent walking sitting bending and standing required for extended periods of time. Lift and carry items weighing up to 25 pounds. Requires visual acuity and normal color perception.

Typical Working Conditions:Exposure to communicable diseases toxic substances ionizing radiation medicinal preparations and other conditions common to a clinic environment.

Supervisory Responsibilities

1. Supervise daily operations of the phlebotomy team ensuring adherence to protocols and procedures.
2. Provide guidance and support to phlebotomists facilitating ongoing training and professional development
3. Ensures quality assurance measures to uphold compliance with regulatory standards. Collaborate with laboratory management
4. To identify areas for process improvement and implement solutions.
5. Address patient concerns and resolve issues related to specimen collection and handling.
6. Performs difficult blood drawing techniques under specialized circumstances.
7. Skilled at performing venipuncture using multiple types of collection devices (exstraight and butterfly needles).
8. Recognizes adverse reactions in patients (such as changes in skin temperature or fainting) and initiates appropriate response
9. Trains new employees and student externs in phlebotomy techniques
10. Helps coordinate and oversee staff schedules for lunches vacations absences etc. to meet operational needs efficiently
11. Oversees supply ordering; keeps drawing areas stocked
12. May perform quality control procedures for equipment (such as glucose monitors urine machines cbc analyzers and other point of care equipment)
13. May be trained to rotate to other Physicians East locations
14. Trained to perform drug screening
15. Performs other related duties as assigned

General Phlebotomist duties:

1. Enter patient information into the laboratory information system (LIS) enter tests ordered by the physician into the LIS accurately and efficiently. When entering patient information and ordering tests the phlebotomist is required to verify patient information and insurance information match EMR chart and/or encounter form.
2. Perform venipuncture and arterial punctures.
3. Distribute 24 hour urine collection kits and stool collection kits with proper instructions and answer questions concerning this collection from patients.
4. Follow workflow as follows:
   • Patient presents to lab with encounter ticket.
   • Phlebotomist locates diagnostic order in EMRLink and electronically transmits order to the LIS.
   • In the LIS the phlebotomist orders lab tests on diagnostic order. When ordering tests patient and insurance information must be verified.
   • Barcodes will print for each test ordered. Phlebotomist will then call patient back to drawing station by the encounter ticket.
   • Phlebotomist should verify patient by having patient state their name and date of birth.
   • Venipuncture is performed and patient will collect urine or other specimen if necessary. Phlebotomist should verify patient a second time by having patient state their name and date of birth.
   • Phlebotomist signs all blood collection tubes with their initials and sends specimens to laboratory through pneumatic tube system.
5. Send or transport collected specimens to the laboratory within 30 minutes of collection. If transport is delayed phlebotomist must ensure specimen has been sent for proper storage until transport is available.
6. Ensure all stats are received in the main laboratory as soon as possible.
7. Establish and maintain a quality assurance program for all tests performed by establishing acceptable levels of performance and ensuring these levels are maintained.
8. Contacts Laboratory Manager and/or Director of Clinical and Ancillary Services when situations present regarding quality assurance.
9. Resolve technical problems and ensure that remedial actions are taken whenever test systems deviate from the laboratorys established performance specifications.
10. Ensure that patient results are not reported until all corrective actions have been taken and the test system is functioning properly.
11. Ensures specimen integrity by enforcing the laboratorys procedures for collection handling and processing.
12. Maintains implements adheres to and enforces departmental operating policies and procedures to include all programs quality control quality assurance and safety.
13. Answers questions and resolves problems pertaining to test requisitions specimen requirements test additions priority changes (from routine to STAT and vice versa) and patient results utilizing the Lab information system or other dataretrieval system.
14. Responsible for the recording of all statistical information.
15. Ensures that all specimen collections and processing are performed in compliance with appropriate clinical/laboratory guidelines.
16. Stock phlebotomy stations as needed. Perform an inventory at least once a week and notify person in charge of ordering supplies when items need to be ordered.
17. Keep work area neat clean and disinfected consistently. Biohazard trash needs to be kept at an acceptable level.
18. Establishes and maintains effective relationships with patients and coworkers.
19. Adheres to department and office policies.
20. Attends compliance and safety classes as offered by Physicians East.
21. Maintains yearly CPR certification and other related certifications as appropriate.
22. Performs other duties as assigned.

Location & commitments

Permanent FT/PT/Temp/PRN role at any of Physicians East Locations: Greenville Winterville Farmville Kinston Beulaville.

MondayFriday with hours that will vary between 7:30 am and 5:30pm.

Overtime may be required to ensure patients are taken care of tasks are completed and calls are returned in a timely manner.

Weekend work is rare but can occasionally be necessary.

Candidate requirements

High school diploma or equivalent required. Completion of a certified phlebotomy program with at least three years of relevant experience performing phlebotomy/laboratory functions in a medical setting Experience with departmental operating policies and procedures to include all programs quality control quality assurance and safety is preferred. Prior supervisory experience is preferred

Affirmative Action/EEO statement

Physicians East P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age race color ethnicity religion creed sex (including gender pregnancy sexual orientation and gender identity which includes status as a transgender individual) national origin or ancestry citizenship past current or prospective service in the uniformed services genetic information (including family medical history) physical or mental disability or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office ator email

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.