Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

Major Responsibilities

1. Technical/ Administrative:
Writes reviews and revises policies and technical procedures.
Ensures that all testing is accurate and meets the turnaround times established.
Responsible for purchasing and maintaining appropriate inventory.
Monitors the quality of work completed and evaluates adherence to technical standards.
Maintains and troubleshoots all instruments.
Trains new staff and assesses competency.
Responds to requests for technical information.
Participates in the development of short and longterm goals for the department.

2. Communication:
Communicates approved policies and procedures to staff and ensures compliance.
Attends laboratory leadership meetings and staff meetings with the Director. Responds to laboratory related problems.
Communicates problems to the Laboratory Supervisor.
Assists in personnel functions including hiring orientation staff development and disciplinary action.
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3. QC/QI:
Ensures ongoing compliance with requirements of all applicable regulatory agencies governing the department by monitoring established standards.
Ensures continuous quality improvement through active management of the department quality assurance program.
Monitors and reviews QC for trends shifts and submits results for peer comparison.
Prepares monthly QC reports for evaluation.
Ensures data collection monitoring evaluation and corrective actions on improvement projects are documented within agreed upon time frames.
Performs and/or ensures that CAP surveys are rotated among staff and results are submitted on time.
Review of CAP surveys includes the use of the CAP Troubleshooting guide when necessary.
Checks reports and resolves outstanding issues.
Adheres to safety regulations.
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4. Documentation:
Completes staff competency assessments annually and participates in the CAP competency program.
Completes performance improvement reports for the department.
Records the investigation of errors patient and physician complaints employee issues and concerns and patient risk incident reports.
Oversees and responds to all deficiencies observed during inspections by the College of American Pathologists Joint Commission DPH or OSHA
Completes appropriate QI forms recording errors issues and concerns patient or physician complaints and any other issues affecting patient care.

5. Special Assignments:
Understands and works to improve the dynamics of customer support.
Works with laboratory personnel as necessary to ensure departmental systems and operations are maintained to maximize customer service.
Develops initiates and monitors LEAN initiatives.
Evaluations new instrumentation and new procedures.
Microbiology Supervisor will be responsible for ensuring adequate staffing and completing evaluations of technical staff.

II. Position Qualifications:
License/Certification/Education:
Required:
1. Level of knowledge equivalent to that ordinarily acquired through a bachelors degree. Registered MT (MLS) (ASCP) or equivalent or eligible.

Experience/Skills:
Required:
to five years of experience in a clinical laboratory.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.