LCL & FCL Order Management Team Lead
LCL & FCL Order Management Team Lead
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Job Description
LCL & FCL Order Management Team Lead
Landside Operations Execution includes roles that manage and operate landside transport modalities such as truck or rail transport of cargo/containers.
Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions coaching/mentoring coordination of tasks appraising performance pay reviews and developing for future assignments.
Key Responsibilities:
- Lead daily operations of the LCL and FCL Order Management teams assigning responsibilities ensuring adherence to SOPs and SLAs and maintaining compliance with internal controls and file management standards.
- Serve as the primary escalation point for issues related to order handling delays billing discrepancies and nonconformance proactively resolving problems in collaboration with internal and external stakeholders.
- Engage with customers and partners through regular meetings alongside the Account Team Operations Product and Procurement to align on performance resolve issues and drive process improvements.
- Contribute to strategic account development by supporting planning efforts attending customer reviews and identifying opportunities to grow the relationship beyond LCL and FCL scope.
- Monitor and improve team performance through regular KPI reviews driving continuous improvement initiatives and ensuring alignment with customer expectations and internal goals.
- Develop team capabilities by managing staffing and onboarding conducting skill assessments delivering targeted training and fostering a culture of accountability and engagement through regular team communications and development reviews.
What we are looking for:
- Prior experience in a serviceoriented company (B2B or B2C) with handson involvement in order management and/or execution.
- Educational background relevant to the maritime logistics or supply chain sectors supporting a longterm career in operations.
- Familiarity with LCL and FCL operations is an advantage though not a strict requirement.
- Experience using order management systems ideally within the transportation or logistics industry (e.g. CargoWise One).
- Strong communication skills with a customercentric approach comfortable engaging directly with clients and thirdparty vendors.
- Proven ability to prioritize and manage workload effectively particularly for orders with timelines that span multiple days or weeks.
- Demonstrated ownership mindset with a proactive attitude and commitment to upholding Maersks standards products and values.
- Polish and English skills are a must.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Employment Type
Full-Time
