Job Title Senior Systems Engineer
Project Duration 12 months of Contract with possible extension
Client location Lansing MI 48933 (Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1 two days a week)
Full Job Description:
We are seeking a Senior System Engineer resource to provide design engineering technical implementation support process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource. This resource will provide Level 2 and 3 technical support training and knowledge transfer to the Telephony Services staff. In addition this resource will provide engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
Top Skills & Years of Experience:
Cisco Unified Contact Center Express (UCCX): 5 years
Cisco Unified Communications Manager (CUCM): 5 years
Cisco Unity Connections (CUC): 5 years