Service Desk Analyst

SunSoft Online

Posted on : 13-05-2025

Employer Active

1 Vacancy

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Jobs by Experience

2years

Job Location

Phoenix, AZ - USA

Monthly Salary

$ 2 - 23

Vacancy

1 Vacancy

Posted on : 13-05-2025

Job Description

Position is hybrid 2 days in office

A support Desk Technician with a customer centric approach to problem solving. The Service Desk is in operation from 7:00am 5:30pm Monday Friday excluding State holidays. Resources will need to be available for an eight hour shift during this time frame. The service desk supports internal customers. These customers range from field workers to the Director. The Service desk is the first interaction the customer has with ITG. Candidates submitted to this position will need to be able to understand/document customer needs troubleshoot with customer and have a broad understanding of IT services structure to escalate calls. ITG supports desktop applications webbased applications client/server applications computer/networking hardware standard operating systems MVD third party software applications internally developed custom applications etc. Position is restricted to local candidates and job duties cannot be performed remotely.

Experience in a call center supporting Windows 7 and 10 and Office2013.

Working knowledge of customer service principles and processes

Knowledge of desktop applications webbased applications client/server applications computer/networking hardware standard operating systems common thirdparty software applications internally developed custom applications application integrations networking protocols ISO27000/NIST 800 security concepts and any other computerrelated technologies

Minimum 6 months to 1 year current working experience in an IT field

Strong Customer Service Skills

Excellent interpersonal written and oral communication skills

Ability to work collaboratively in teams and across organizations

Ability to synthesize feedback and adjust plans accordingly

Ability to develop and write technical documentation

Ability to evaluate and test emerging technologies

Ability to apply creative solutions to business problems to ensure business needs are most effectively met

Resources will be working in a professional environment and will be held to a dress code standard

Experience in a call center supporting Windows 7 and 10 and Office2013. -Working knowledge of customer service principles and processes -Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies -Minimum 6 months to 1 year current working experience in an IT field Strong Customer Service Skills Excellent interpersonal, written and oral communication skills Ability to work collaboratively in teams and across organizations Ability to synthesize feedback and adjust plans accordingly Ability to develop and write technical documentation Ability to evaluate and test emerging technologies Ability to apply creative solutions to business problems to ensure business needs are most effectively met Resources will be working in a professional environment and will be held to a dress code standard

Education

Bachelors

Employment Type

Full Time

Company Industry

Key Skills

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About Company

SunSoft Online

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Service Desk Analyst

SunSoft Online

Job Description

Employment Type

Company Industry

Key Skills

About Company

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