Project Manager
Project Manager
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Job Description
This is a remote position.
Key Responsibilities
Project Management
Manage a portfolio of client projects from handover through to go live and beyond.
Lead onboarding meetings plan timelines and guide clients through key milestones.
Attend go lives and provide support to ensure a successful transition.
Maintain accurate records in Zoho and ensure project progress is well tracked and having timely and accurate reports.
Training and Product Familiarity
Develop a strong working knowledge of our software platform across all user types dont worry well provide training!
Host training sessions (webinars remote and occasional onsite)
Create and maintain clear accessible training materials and user guides (with input from Customer Care)
Support the rollout of new features and ensure clients are trained and informed.
Client Liaison and Support
Act as the lead contact for clients during onboarding and training stages.
Build trusted relationships and confidently guide clients through their setup.
Support Customer Care during peak periods or with more complex client needs.
Monitor the overall client experience and work proactively to maintain high satisfaction.
Requirements
Proven experience managing software or technology platform implementations
Strong organisational skills and the ability to manage multiple projects simultaneously
A confident proactive communicator who can engage stakeholders at all levels
Comfortable leading client conversations managing expectations and keeping delivery on track
Ability to build strong positive relationships with clients while providing clear guidance
Quick to understand complex systems and explain them clearly to varied audiences
Experience in public sector or servicebased industries such as education or catering (desirable)
Collaborative approach able to work across Customer Care Service and Development teams
Benefits
Generous allowance of 40 days holiday (including bank holidays) were big believers in worklife balance
Remote first with access to office space we typically ask for 1 to 2 office days a week during onboarding then 1 to 2 days a month after that.
Ongoing training and development opportunities to develop your skills in project delivery training and client leadership working directly with the Chief Operating Officer and Operations Lead
Supportive approachable team environment
Career growth opportunities as we continue to scale we re creating new roles and paths for progression
Who we are
With deep experience in the school catering space we pride ourselves on building longterm partnerships and delivering technology that works in the real world. Our clients rely on us not just for software but for consistent responsive support and a commitment to ongoing improvement.
As we continue to grow and expand our offering we remain focused on delivering the same high standards of service training and innovation that our clients expect.
We re looking for a confident, organised and people-focused Project Manager to lead client onboarding, deliver training, and support users of our software platform. This role is ideal for someone who enjoys variety, takes ownership, and is comfortable guiding clients through the success implementation of SchoolGrid and beyond. You'll be working directly with the COO and full training will be given so this is an excellent opportunity if you're looking for your next opportunity that will give you the ability to lead your own project portfolio. Our Head office is in Livingston, Scotland, but we're open to this role being remote, but please note that training will happen in our Head office or our Leeds office so please ensure you'd be happy to commute to one of these locations at least once or twice a week during your onboarding period. Key Responsibilities Project Management Manage a portfolio of client projects from handover through to go live and beyond. Lead onboarding meetings, plan timelines, and guide clients through key milestones. Attend go lives and provide support to ensure a successful transition. Maintain accurate records in Zoho and ensure project progress is well tracked and having timely and accurate reports. Training and Product Familiarity Develop a strong working knowledge of our software platform across all user types, don't worry we'll provide training! Host training sessions (webinars, remote, and occasional onsite) Create and maintain clear, accessible training materials and user guides (with input from Customer Care) Support the rollout of new features and ensure clients are trained and informed. Client Liaison and Support Act as the lead contact for clients during onboarding and training stages. Build trusted relationships and confidently guide clients through their setup. Support Customer Care during peak periods or with more complex client needs. Monitor the overall client experience and work proactively to maintain high satisfaction. Requirements Proven experience managing software or technology platform implementations Strong organisational skills and the ability to manage multiple projects simultaneously A confident, proactive communicator who can engage stakeholders at all levels Comfortable leading client conversations, managing expectations, and keeping delivery on track Ability to build strong, positive relationships with clients while providing clear guidance Quick to understand complex systems and explain them clearly to varied audiences Experience in public sector or service-based industries such as education or catering (desirable) Collaborative approach able to work across Customer Care, Service and Development teams Benefits Generous allowance of 40 days holiday (including bank holidays) - we're big believers in work-life balance Remote first, with access to office space we typically ask for 1 to 2 office days a week during onboarding, then 1 to 2 days a month after that. Ongoing training and development opportunities to develop your skills in project delivery, training and client leadership working directly with the Chief Operating Officer and Operations Lead Supportive, approachable team environment Career growth opportunities as we continue to scale, we re creating new roles and paths for progression Who we are SchoolGrid provides trusted software solutions to schools, catering providers, and local authorities across the UK. Our platform supports the full meal service journey, from menu planning to meal ordering, making daily operations more efficient for thousands of users. With deep experience in the school catering space, we pride ourselves on building long-term partnerships and delivering technology that works in the real world. Our clients rely on us not just for software, but for consistent, responsive support and a commitment to ongoing improvement. As we continue to grow and expand our offering, we remain focused on delivering the same high standards of service, training, and innovation that our clients expect.
Employment Type
Full Time
