Resident Resolutions Coordinator - Flamingo Point Luxury Apartments
Resident Resolutions Coordinator - Flamingo Point Luxury Apartments
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Salary Not Disclosed
1 Vacancy
Job Description
Our Resident Resolutions Coordinator is a very active and fastpaced/ high volume job. You will be working at our Flamingo Point Luxury Apartments. Check them out for yourself here:
A bit more about what youll do
- Responds to and manages resident complaints and or service issues
- May coordinate with appropriate staff to address and resolve resident concerns.
- May help with other resident related issues as assigned.
- Essential Functions: Supports residents during the moveout process which may include notice to vacate and resident transfers.
- Followsup with residents who have issued work order/service requests or expressed issues/concerns with the community.
- Assist residents with any need
- Register cars to park onsite
- Register pets for existing residents
- Enter in service requests for residents
- Answer questions regarding service requests
- Send communication to residents
- Responds to and manages resident complaints and/or service issues
- Contact residents about policy violations
Qualifications :
- 2 years customer service experience in a fastpaced service environment (ie property management hospitality retail restaurant etc.).
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- A reliable mode of transportation.
- Ability to work a flexible schedule including evenings and weekends.
- Ability to read write and speak English.
Additional Information :
AIR offers attractive total compensation packages designed to recognize and reward performance at the individual team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:
- Expected base pay rate of $23.00 $25.00 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
- Live onsite! 25% Rent Discount available at any of our AIR Communities.
- Medical dental vision and life insurance options available. HSA with company sponsored contributions FSA (traditional and dependent care FSA).
- Short and longterm disability paid by the company.
- 401(K) and Employee Stock Purchase Plans.
- Paid Vacation 11 Paid Holidays and Paid Sick Time.
- Tuition Assistance Program.
- Commuter Benefits and PetInsurance.
- Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
- Paid parental leave of up to 16 weeks following the birth or adoption of a child.
- Consumer discounts from various products and services including travel planning wireless phones health and fitness home appliances and more.
- 15 hours of paid time annually to giveback to your community.
- Opportunities for professional development and career growth including realistic job previews in person and virtual leadership training and performance improvement courses.
Candidates extended an offer will be required to undergo a four panel drug screening that excludes marijuana testing.
Candidates extended an offer will be required to undergo preemployment screening that includes checking references a fourpanel drug screening that excludes marijuana testing employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
