ServiceNow Functional Analyst
ServiceNow Functional Analyst
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Job Description
Role ServiceNow Functional Analyst
Job Location Remote
Job Type Contract
Job Qualifications:
- Bachelors degree in Information Technology Business Administration or a related field.
- 5 years of experience as a Functional Analyst specifically with ServiceNow implementations or similar ITSM platforms.
- Relevant ServiceNow certifications.
- Experience in process improvement methodologies (e.g. ITIL) is a plus.
- Knowledge of Agile methodologies and project management tools is advantageous.
Required Skills:
- ServiceNow Expertise: Strong understanding of ServiceNow modules functionalities and best practices including ITSM ITOM and CMDB.
- Analytical Skills: Excellent analytical and problemsolving abilities to assess business needs and propose effective solutions within the ServiceNow platform.
- Communication: Strong verbal and written communication skills to convey technical concepts to nontechnical stakeholders and facilitate collaboration.
- Technical Proficiency: Familiarity with ServiceNow configuration and reporting capabilities MS Word Visio Excel.
- Project Management: Ability to manage multiple priorities and projects working effectively in a fastpaced environment.
Key Responsibilities:
Requirements Gathering: Collaborate with business stakeholders to gather and document functional requirements specific to ServiceNow modules (e.g. Incident Management Change Management Problem Management).
Solution Design: Should be able to contribute in designing ServiceNow solutions based on business requirements ensuring alignment with best practices and organizational goals.
Process Mapping: Analyze and document existing workflows within ServiceNow identify inefficiencies and recommend enhancements to improve service delivery.
User Acceptance Testing (UAT): Facilitate and participate in UAT sessions ensuring that the configurations meet business needs and are userfriendly.
Training and Support: Develop training materials and conduct training sessions for endusers ensuring they understand how to utilize ServiceNow effectively.
Documentation: Maintain comprehensive documentation of business processes functional specifications and technical configurations within ServiceNow.
Collaboration: Work closely with technical teams (developers system administrators) to ensure seamless integration and implementation of ServiceNow solutions.
Continuous Improvement: Monitor system performance and gather user feedback to identify opportunities for ongoing enhancements and optimizations within ServiceNow.
Regards
Manoj
Derex Technologies INC
Contact : Ext 206
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
