Service Advisor - Porsche West Houston
Service Advisor - Porsche West Houston
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
As a Service Advisor you will be a key member of our service team responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians ensuring that customer vehicles are properly diagnosed serviced and repaired in a timely manner.
Duties and Responsibilities
- Greet customers in a friendly professional and hospitalitydriven manner ensuring a luxury brand experience.
- Listen to customer concerns and accurately document vehicle issues.
- Provide clear consultative explanations of recommended services and repairs to promote transparency and trust.
- Leverage product knowledge and service history to identify maintenance opportunities that drive service revenue while adding value for the customer.
- Communicate estimated costs obtain approvals and proactively offer service packages or upgrades when appropriate.
- Schedule appointments strategically to optimize shop productivity and technician efficiency.
- Coordinate with service technicians to ensure timely completion of repairs and effective workload distribution.
- Keep customers informed throughout the service process with timely updates and realistic repair timelines.
- Create and maintain detailed service records to support warranty claims and future business.
- Prepare and explain invoices to customers including breakdowns of services performed and any upsells.
- Contribute to department profitability through consistent sales performance RO accuracy and adherence to margin goals.
- Follow up with customers postservice to ensure satisfaction retain business and encourage return visits.
- Resolve customer issues promptly and professionally to protect CSI and service retention.
- Stay informed on the latest OEM technologies service bulletins and brand initiatives to drive valuebased recommendations.
Qualifications :
- 3 years of experience as a Service Advisor with a highline or luxury automotive brand.
- Strong communication and customer service skills.
- Knowledge of automotive systems and basic technical understanding.
- Ability to multitask and thrive in a fastpaced environment.
- Excellent organizational and timemanagement skills.
- Familiarity with service department operations and procedures.
- Valid drivers license and a clean driving record.
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass preemployment testing to include background checks MVR drug test and valid driver license.
Preferred Qualifications:
- Previous Porsche experience.
Additional Information :
Compensation:
- Draw / Uncapped Commission
Schedule:
- FULL TIME
- 5 days a week
- Sundays off
Benefits:
- Medical dental vision insurance
- 401k plan with company match
- Paid Time Off accrual
- Sundays off
- Closed for Thanksgiving day and Christmas day
- Employee discounts on purchasing and leasing cars
- Opportunities for career advancement within a Fortune 500 company
All your information will be kept confidential according to EEOC guidelines
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
