Business Process Manager (BPM)

Responsible for leading the standardization optimization and monitoring of the organizations key operational processes to drive efficiency quality and agility in internal workflows and service delivery to end clients. This role will work crossfunctionally with the Services Human Resources Finance Technology and Marketing & Sales teams to ensure processes are aligned with the strategic goals of consolidation and continuous improvement while fostering a culture of innovation and team empowerment.

Roles responsibilities and key functions:

• Design document and standardize key operational processes ensuring alignment with quality standards and organizational goals.
• Implement and monitor the adoption of standardized processes across all functional areas promoting consistency and efficiency.
• Identify opportunities for continuous improvement using data analysis and team feedback.
• Ensure operational processes comply with external compliance standards.
• Drive process automation by integrating technological tools in collaboration with the Technology team.
• Develop and implement dashboards and monitoring tools to measure process performance.
• Collaborate with department leaders to ensure processes support the specific objectives of each area.
• Facilitate training sessions and workshops for teams on new processes and management tools promoting a culture of adoption and improvement.
• Manage process optimization projects from planning to execution and outcome evaluation.
• Ensure quality standards are met throughout all processes.
• Serve as a point of contact for resolving processrelated issues working closely with squads and operational teams.
• Provide regular reports to General Management on the progress and results of process improvement initiatives.

Qualifications :

Experience: 

• Minimum of 3 years of experience in process management continuous improvement or similar roles preferably in software or technology service companies.

• Proven experience in the design implementation and monitoring of operational processes focusing on standardization and optimization.

• Knowledge of process improvement methodologies such as Lean Six Sigma or BPMN (certification in one of these areas is desirable).

• Previous experience working with crossfunctional teams and leading organizational change projects.

• Ability to analyze data and generate actionable reports with experience using tools such as Power BI Tableau or similar.

• Excellent communication and training skills with the ability to influence and promote change adoption across diverse teams.

Other skills:

• Crossfunctional understanding of the financial implications across all areas of the business including services.

• Operational risk management perspective.

• Strong understanding of operations and products as well as the technical aspects of service management.

Academic Background:

• Degree in Industrial or a related field.

Language: 

• English proficiency at C1 level or higher.

Additional Information :

Benefits:

• 100% work remote from any part in Costa Rica.
• Digital Nomad.
• Monthly Internet connectivity allowance.
• Private health insurance for employees (90/10) 50% for beneficiaries (spouse and children).
• International Health Insurance.
• Marriage leave.
• Bereavement leave.
• Sick days.
• Ergonomic equipment.
• Educational assistance (courses certifications books).
• Life insurance for employees.
• $800 referral bonus.
• Personal support through our wellness department.
• Dental insurance.
• Optical insurance.
• Snacks and beverages if you want to work at the office.
• Free Parking.
• Meal allowance if you want to work at the office.
• Flex time
• Our Career Development Manager ensures ongoing tailored support for each employees growth and career progression.

Edify is proud to be an equalopportunity employer committed to diversity and inclusion. We encourage all candidates to apply regardless of their sex gender identity sexual orientation race color religion national identity disability age medical condition pregnancy marital status family status or any other characteristic protected by law.

Remote Work :

Yes

Employment Type :

Fulltime