Digital Success at Scale Program Manager
Digital Success at Scale Program Manager
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1 Vacancy
Job Description
As a Digital Success at Scale Lifecycle Program Manager you will be instrumental in designing and executing digital programs that support our customers throughout their journey. Your focus will be on creating scalable strategies that enhance customer onboarding adoption and retention leveraging digital tools and datadriven insights to ensure our customers achieve their desired outcomes.
This is a great opportunity for someone with a passion for customer success who has a track record of finding creative solutions to unique problems who thrives in challenging situations wants to take ownership of a growing and impactful initiative on a highperforming team and wants to apply these skills to help our customers succeed.
Key Responsibilities
- Develop and Implement Digital Customer Programs: Design multichannel digital initiatives (e.g. email campaigns webinars inapp messaging online communities) to facilitate customer onboarding and product adoption.
- Customer Journey Mapping: Analyze and map customer journeys to identify opportunities for digital engagement that drive value realization and customer satisfaction.
- CrossFunctional Collaboration: Work closely across multiple teams in Customer Success Product Services Support Marketing and Sales to ensure cohesive and effective customer communication strategies.
- Data Analysis and Reporting: Utilize analytics tools to monitor customer engagement program effectiveness and identify areas for improvement. Provide regular reports to stakeholders.
- Content Development: Create and curate digital content including tutorials FAQs and success stories to support customer selfservice and education.
- Process Optimization: Continuously assess and refine digital customer success processes to enhance efficiency and scalability.
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Qualifications :
- 5 years experience in Customer Success Customer Enablement Marketing Campaigns Customer Marketing and/or Customer Success in highgrowth B2B tech/SaaS environments with at least 2 years in a customerfocused role.
- Campaign/programs management experience
- Good understanding of customer success platforms (e.g. Gainsight) CRM systems (e.g. Salesforce) and marketing automation tools (e.g. Marketo)
- Working knowledge of digital marketing concepts and functions
- Experience planning and executing digital programs including webinars events email campaigns and nurture programs
- Project Management experience and an ability to set and drive requirements across multiple functional areas
- Experience with customer lifecycle and journey mapping
- Excellent written and verbal communication presentation problemsolving conflict resolution and program management skills
Preferred Qualifications
- Industry Knowledge: Understanding of cybersecurity cloud or identity management solutions.
- Education: Bachelors degree in Business Marketing Computer Science or a related field.
Additional Information :
CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $91000 $126000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on jobrelated knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
