IT Manager (Department of Planning and Development)

This position is within the OIT and assigned to the Department of Planning and Developments (DPD) IT unit. The IT division is made up of the Help Desk Support Team Software Development Team and Geographic Information System Teams. The IT Team is responsible for providing end user technical support the creation of spatial data and online web applications and tools to support community planning and housing strategies. DPD regularly engages with the public city officials and a wide array of stakeholders. Geospatial data and web applications are used to obtain input on the formulation of neighborhood district and housing plans and to communicate the work of the department with the public. DPD comprises the Philadelphia City Planning Commission (PCPC) Philadelphia Historical Commission Art Commission Zoning Board of Adjustment (ZBA) Division of Housing and Community Development (DHCD) and partners with the Philadelphia Housing Development Corporation (PHDC).

The primary responsibility of this role is managing the IT personnel and daily operations within the Department of Planning and Development (DPD). As the IT Manager you will be responsible for managing various IT functions including the internal IT Service Desk team Infrastructure Operations and Engineering team AD/M365 administration IT operational security and related IT support activities. Given our hybrid/remote staff setup in the City of Philadelphia and the presence of Windows VM Servers the IT Manager of Operations plays a crucial role in maintaining infrastructure performance enhancing security measures and responding swiftly to outages and incidents. Additionally this role serves as the primary point person for disaster recovery efforts in case of prolonged disruptions at the DPD and its partner agency PHDC. You will report directly to the Deputy Chief Information Officer of the DPD.

Under the supervision of the Deputy Chief Information Officer at DPD the qualifications for this role require candidates to possess a proven history of practical handson experience in IT operations and engineering. Additionally candidates must demonstrate their capability to monitor emerging IT trends and successfully execute infrastructure enhancements to align with the departments operational requirements. Furthermore candidates for this position should also bring leadership and management experience to the table.

Essential Functions

Manage and supervise staff in completing IT projects and the handling of daily IT support desk tasks.

Conduct training sessions for employees to proficiently utilize software and hardware and offer troubleshooting assistance as required.

Evaluate departmental needs identifying vulnerabilities and enhance productivity efficiency and accuracy to inform business decisions.

Develop comprehensive documentation for critical IT procedures and produce enduser training materials.

Effectively communicate technical information to nontechnical staff members.

Ensure the seamless integration and optimal performance of network components to align with business objectives while staying updated on new features.

Administer and maintain an uptodate inventory of IT assets.

Working with Continuity of Operations Plan Manager to ensure all IT related business requirements are updated with key personal information

Performing physical duties as needed such as moving server and workstation equipment running cables.

Overseeing and executing administration tasks for Local Area Networks encompassing servers and connected workstation computers.

Carrying out database server administration duties.

Managing the repair and troubleshooting of server and workstation computer equipment when problems arise.

Performing technical tasks in a demanding highpressure environment.

In emergency situations performing and determining the optimal mix of IT services required during emergency situations.

Instructing users in the operation and proper use of computer equipment and telephones when needed.

Determining the right balance of IT services that will be used in an emergency.

Prioritizing critical services and assessing their feasibility within the specific field environment.

Other duties as assigned

Competencies Knowledge Skills and Abilities

    Apply logical and sequential reasoning

    Demonstrate effective verbal and written communication skills

    Recognize and assess different communication pathway options

    Employ tact and diplomacy when engaging with end users

    Best practices in Windows system administration and security

    Project management principles and best practices

    Wireless networking principles

    Microsoft Office Suite components including Word Excel PowerPoint Visio and Project

    Storage technologies pertinent to server infrastructure

     Troubleshooting desktop applications

    Diagnosing network issues

    Expertise in managing IIS Active Directory MSSQL MySQL DNS File and Print servers

    Configuration of Microsoft Group Policies

    Development of IT infrastructure and services

    Familiarity with PC and application deployment technologies

    Resolving printerrelated issues

    Proficiency in systems analysis and enterprise architecture

    Crafting serverside scripts utilizing Windows batch files and Windows PowerShell

    Competence in VMware including shared storage and virtualization experience

    Managing VoIP phone systems

    Some experience with Audio Visual systems

    Knowledge of Mass Messaging Systems or Public Alerting

    Some experience coding or knowledge or programming languages

    Effectively convey information through both verbal and written means to diverse audiences

    Collaborate effectively within project teams of varying levels of seniority and technical expertise

    Function autonomously as well as collaboratively within a team environment

    Adhere to deadlines and consistently deliver highquality results

    Comprehend and synthesize information presented in various formats such as written verbal diagrams schedules and more

    Flexibility to work occasional evenings and weekends as necessary for critical issue resolution or afterhours project implementations

    Apply diagnostic skills and creative problemsolving approaches

    Maintain a commitment to continuous learning and professional development as both a professional and a technologist

    Passionate about leveraging cuttingedge technologies to enhance business operations and drive efficiency

Qualifications :

Completion of a bachelors degree program at an accredited college or university with major course work in Computer Science a related engineering field or equivalent experience 

Minimum 5 to 10 years of experience in a technical role

Demonstrated Leadership and Management Experience a plus

Experience providing technical support to a wide variety of applications a plus

Experience working in a large governmental or nonprofit agency is a plus but not required

Additional Information :

Salary Range: $90000 $100000

Starting salary to be determined based on experience and qualifications. 

All applications should include the following: 
    Cover Letter clarifying your interest and qualifications for the role.
    Resume
We wont accept or review incomplete applications.

Work Setting: inperson (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
   We offer Comprehensive health coverage for employees and their eligible dependents
   Our wellness program offers eligibility into the discounted medical plan
   Employees receive paid vacation sick leave and holidays
   Generous retirement savings options are available
   Pay off your student loans faster As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
   Enjoy a Free Commute on SEPTA Starting September 1 2023 eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether youre a fulltime parttime or provisional employee you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses trains trolleys and regional rails.
   Unlock Tuition Discounts and Scholarships The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses extending not only to City employees but in some cases spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial wellbeing and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22 2023 vaccinations are no longer required for new employees that work in nonmedical nonemergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patientfacing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations ator send an email to
 

Remote Work :

No

Employment Type :

Fulltime