SHELTER HEALTH LEAD

This position is responsible for leading the San Francisco Department of Public Healths (DPH) Shelter Health Team a mutidisciplinary team that provides traumainformed behavioral health and medical care engagement and communitybased therapeutic interventions to promote healing wellness and positive community participation for shelter guests. 

Shelter Health Teams will operate onsite at designated shelters providing timelimited targeted interventions to diagnose and address urgent care needs including communicable disease outbreaks and to stabilize chronic physical and behavioral health needs. These teams will coordinate closely with other parts of the Department of Public Health as well as with other City departments particularly the Department of Homelessness and Supportive Housing and contracted communitybased shelter operators to support the health of shelter guests. 

In addition to providing strategic and operational leadership this position will engage extensively with City department partners elected officials and community stakeholders. The ideal candidate will bring strong leadership management clinical and operational expertise along with political acumen and effective communication skills. 

The Shelter Health Director (0932 Manager IV) performs the following essential job functions:

• Provides highlevel strategic oversight of the Departments shelter health response efforts in partnership with DPH leaders.
• Manages the daytoday operations of the Shelter Health Team ensuring alignment with key objectives and outcomes.
• Supports the development of evidencebased enhanced services shelter models including robust onsite individual and group behavioral health services. 
• Provides direct supervision and guidance to a team of management and supervisory staff.
• Develops and monitors key performance indicators (KPIs) to inform continuous improvement of service quality and outcomes.
• Coordinates with City departments including the Department of Homelessness and Supportive Housing Department of Emergency Management Human Services Agency San Francisco Police Department San Francisco Fire Department and Department of Public Works regarding shelter guests and shelter facilities.
• Engages with elected officials City department leadership and community members to share updates and respond to concerns related to SFDPH Shelter Health activities.
• Identifies escalates and contributes to resolving barriers that impact shelter guests access to communitybased health and behavioral health programs.
• Develops systems for effective data collection prepares reports for operational use and program evaluation and ensures compliance with requirements from MediCal grants and other funding sources.
• Prepares briefs presentations and other materials for policymakers and DPH leadership.
• Oversees the development and implementation of workflows processes procedures training and professional development for Shelter Health Team staff.
• Develops and oversees budgets program spending and personnel processes including hiring and other HR functions.
• Oversees contractual relationships with service providers to ensure program goals are met.

The Shelter Health Director (0932 Manager IV) may perform other duties as assigned/required.

Qualifications :

1. Education: Bachelors degree from an accredited college or university; AND
2. Experience: Five (5) years of verifiable professional experience in operations for programs serving people who have substance use and/or mental health challenges and/or who are experiencing homelessness of which three (3) years must include supervising professionals rendering these services.

EDUCATION SUBSTITUTION: Additional qualifying experience as described above may substitute for the required degree on a yearforyear basis up to a maximum of two (2) years. One year is equivalent to thirty (30) semester or fortyfive (45) quarter units.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Oneyear fulltime employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40hour work week).

Desirable Qualifications:
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Experience working in a fastpaced ambulatory and fieldbased settings within urban multicultural environments serving people experiencing homelessness with complex medical and psychosocial needs.
• Excellence in problemsolving organization and analytical thinking.
• Experience developing and managing programs that deliver integrated health care services to People Experiencing Homelessness.
• Strong sense of accountability with the ability to manage multiple complex tasks simultaneously maintain high attention to detail and meet deadlines.
• Excellent interpersonal oral and written communication skills; able to work both independently and collaboratively.
• Ability to work respectfully and effectively with staff from diverse social economic and professional backgrounds especially those from nonclinical disciplines.
• Background in a clinical discipline such as social work health education and/or significant experience with harm reduction and traumainformed care.
• Ability to build and maintain strong working relationships with a wide range of colleagues staff and community partners.
• Prior training and/or direct work or community service experience with antiracism racial justice and/or racial equity initiatives.
• Sensitivity to and experience working with LGBTQ and genderdiverse individuals.
• Previous experience or training with Healthcare for the Homeless models of care.
• Experience with electronic health records (EHR) MediCal documentation and billing procedures.
• Proficiency in Microsoft Office tools including Excel Teams Word Outlook and PowerPoint.
• Training and experience in designing implementing and evaluating quality improvement initiatives.
• Lived experience in providing racially and culturally congruent services to diverse clients and communities. (Lived experience is defined as knowledge and experience gained through personal and professional involvement with a community including interactions with friends family and/or acquaintances.) 

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Additional Information :

How to apply:
Applications for City and County of San Francisco jobs are only accepted online at .

Our email communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 
• Conviction History 
• Employee Benefits Overview 
• Equal Employment Opportunity 
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

If you have any questions regarding this recruitment or application process please contact the analyst Jerome Anabu at or (628). 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.