Technology and Training Specialist Manager

Title:   Technology and Training Specialist Manager

Department:  Consumer Sales

Reports to:  Sr. Manager Consumer Sales

Starting Salary Commensurate with Experience: $/ year  

Purpose: The Technology and Training Specialist (TTS) Manager is responsible for leading coaching and supporting a team of Technology and Training Specialists (TTS) within the Consumer Sales department. This role ensures the TTS team delivers an exceptional customer experience throughout the device trial process from initial setup to device training and trial completion. The TTS Manager serves as a mentor coach and strategic partner focused on developing the team optimizing workflows and driving device adoption and customer satisfaction. This role also collaborates closely with clinical sales and support teams to ensure a seamless customer experience. 

Essential Duties & Responsibilities: 

Team Leadership & Development: 

• Hire mentor and support a team of Technology and Training Specialists to ensure they are welltrained motivated and meet performance expectations. 
• Conduct regular oneonone meetings and team checkins to assess performance provide coaching and feedback set goals and support professional development. 
• Foster a culture of empathy empowerment and continuous learning.

Performance Management & Reporting: 

• Set clear expectations for individual and team performance in areas such as client engagement training quality trial conversion rates and CRM documentation. 
• Monitor key performance indicators (KPIs) and analyze CRM and sales data to identify trends strengths and opportunities for improvement. 
• Provide regular performance updates and insights to the Senior Manager of Consumer Sales. 

Process Optimization & CrossTeam Collaboration: 

• Identify and implement process improvements to enhance the client trial experience and optimize team workflows. 
• Collaborate with Consumer Engagement Clinical Sales Customer Support and other stakeholders to facilitate seamless communication and a unified customer experience. 
• Support the development and rollout of new tools initiatives and processes affecting the TTS role. 

Customer Advocacy & Issue Resolution:  

• Act as an escalation point for complex or highpriority client issues ensuring timely effective resolution. 
• Promote best practices for client communication objection handling and relationship management within the TTS team. 
• Analyze client feedback to inform training and service enhancements.  
• Strategic Planning & Business Development: 
• Lead or contribute to crossfunctional projects that enhance the customer journey and support sales and service initiatives. 
• Participate in strategic planning for the Consumer Sales department providing insights on TTS operations and customer engagement opportunities. 

Operational Support & Caseload Management: 

• Manage a reduced client caseload adjustable based on management responsibilities. 
• Oversee new hire onboarding ongoing training and skills development initiatives for the TTS team. 
• Maintain expertise in Lingraphica devices and ensure the team is uptodate with product enhancements and best practices. 

Qualifications :

Knowledge Skills & Abilities: 

• Strong leadership and coaching skills to inspire and develop highperforming teams. 
• Exceptional communication skills (verbal written video conferencing) with a strong customer service orientation. 
• Analytical and datadriven approach to evaluating team and individual performance. 
• Strong empathy and ability to build trusted relationships with customers and care partners. 
• Ability to manage competing priorities and thrive in a dynamic environment. 
• Proficient problemsolving and decisionmaking skills. 

Education & Experience: 

• Bachelors degree in a related field (healthcare education communication sciences etc.) preferred; equivalent combinations of education and relevant experience considered. 
• 35 years of experience in customer service technical training healthcare sales or a related field. 
• Experience working with people with communication challenges. 
• Experience with HubSpot CRM Zoom and Microsoft Office Suite preferred. 

Additional Information :

Work Environment & Physical Demands 

Incumbent works from home and is expected to maintain a safe productive work environment with secure internet access. 

Travel 

Travel toour Princeton NJ office may be required on occasion up to 24x / travel tonationalconventionsandconferences within the continental United States.  

Accommodations 

To perform this job successfully an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge skills and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Lingraphica and Pay Transparency  

At Lingraphica we are committed to fair and equitable compensation practices. The starting salary range for this position is $70000 and $75000 per year. Placement in the starting pay is based on factors such as experience skills education and internal equity. We regularly review our compensation structures to ensure they align with industry standards promote fairness and support career growth. In addition to competitive base pay we offer a comprehensive benefits package* and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. 

• Paid Time Off (sick personal and vacation) 
• Paid Company Holidays 
• 401(k) Retirement Plan and Contribution 
• Medical/Dental/Vision benefits with FSA HSA & Dependent care options 
• Life & ShortTerm Disability 
• Voluntary benefits such as Critical Illness Hospital Indemnity and AD&D insurance 
• Stipends for health and wellness home office setup and professional development  
• Paid Family Leave 
• Annual bonus program 
• Annual merit increases 
• YearRound Flex Fridays  
• Discounts on travel entertainment home/pet/car insurance 

To learn more about Lingraphica visit: ! To learn more about our benefits offerings click here!

This Organization Participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en EVerify y proporcionar al gobierno federal la informacin de su Formulario I9 para confirmar que usted est autorizado para trabajar en los EE. UU.