Assistant Manager - Process Training(GDS/Airlines/Travel) - Bangalore - REF69605X_
Assistant Manager - Process Training(GDS/Airlines/Travel) - Bangalore - REF69605X_
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Job Description
AM Training Role: Training: Training new hire batches on preprocess & Process which includes domain communications soft skills and travel induction People Management: Should be able to identify EWS (Early Warning Signals) provide feedback create coaching environmentKey Accountability: Hiring: Hiring candidates as per client and process requirement on all communication parameters Training Performance: End to end responsibility of training deliverables like throughput certification early production performance etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in preprocess training plan accordingly Knowledge Management: Ensure floor agents go through timely monthly check floor refreshers etc. Stakeholder Management: Should be able to manage internal communication with peers stakeholders and clients Coordination: Conduct interventions during process training and nesting TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS one on one coaching briefing classroom sessions on floor activities
Qualifications :
Knowledge/ Qualification: Under Graduate/ Graduate Special Role Requirement: Excellent written and verbal communications. Bilingual in English and German Should be willing to work in 24*7 environment (5 days) Should be willing to work in nonweekend offs Proficiency in MS office Travel readyWork Experience: Travel Experience: 3 Years Training Experience: Should have sound understanding of the training function and should have spent 2years in training department Corporate travel experience Certification/ Domain Certification (If Applicable): GDS Certifications will be an added advantage.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
