Freelance Onsite PC Technician (m/w/d) first and second level support
Freelance Onsite PC Technician (m/w/d) first and second level support
Posted on :
13-05-2025
Employer Active
1 Vacancy
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Job Description
Responsabilities
- Assist the client with first and second level support on workstations mobility devices and
- infrastructures (installations replacement change relocation removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad iPhone) in case of software incidents
- Provide support of inventory units (monitors local printers local scanners and notebook
- docking stations) as well as support for local network printer systems
- Receive materials and spare parts inventory prepare for installation install and ensure
- feedback to customers
- Always demonstrate excellent customer service
Qualifications :
Technical/Business Skills
- Good technical knowledge of workplace environment and enduser services: Windows environment Office 2016 and 365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory
- Monitoring and reporting of the production environment (dashboards KPIs)
- Monitoring and improvement of procedures and documentation
- Basic knowledge of Apple environment (iPhone)
- Incident and request processing (ITIL ticket tracking)
- IT Support experience in a large enterprise environment ( 400 users)
Essential experience/skills
- At least 3 years of onsite support and customer care is required
- Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit
- Motivation and real desire to improve and learn
- Organized able to work independently pragmatic and handson approach
- Spoken languages: English (fluent)
Additional Information :
- Sector: Chemistry
- Location: Edinbourgh and Flasgow
- Regular travels
- Workload: 5 days per week / 8 hours per day on client site support
- Freelance
- Valid working permit for UK
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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