Customer Service Officer
Customer Service Officer
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Job Description
As a Customer Service Officer you will be the first point of contact for clients in the financial sector providing exceptional service and support. Your main responsibilities will include handling customer inquiries via phone email and chat in a professional and timely manner. You will assist clients with account management transactions and resolving any issues they may encounter. Additionally you will provide information about financial products and services guiding clients through the application processes and ensuring compliance with regulatory requirements and company policies. Collaboration with other departments to ensure a seamless customer experience is also essential.
Microsoft Office forms the backbone of many business operations and as a Customer Service Officer you make full use of it to support clients efficiently and professionally. You are wellversed in applications such as Word Excel PowerPoint and Outlook and know how to use them to manage customer files accurately maintain clear communication and streamline processes. With tools like Microsoft Teams and SharePoint you ensure smooth internal collaboration and efficient information exchange.
Qualifications :
Were seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria youll have the opportunity to grow your skills in a constructive collaborative team environment working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below we look forward to your application!
- Education: Bachelors degree or a relevant equivalent
- Experience: entry level to 3 years relevant experience
- Experience with Microsoft Office tools
- Languages: Dutch & French (required) English desirable
What to expect from working at Sopra Steria
Become part of a major Tech player in Europe that is recognised for consulting digital services and software development. Work among highlevel professionals who dare to make bold choices to deliver results. Additionally youll join a team that supports clients in managing and optimising their operational processesranging from administrative workflows to customer service and compliance tasks. We value accuracy efficiency and adaptability and we match our colleagues to projects not only based on skills but also on their motivation and growth potential. Youll benefit from coaching clear learning paths and a collaborative environment where your ideas can make a real impact.
Additional Information :
This is what youll get from us
Doing what you love Its not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here experts and coaches push you to be the best version of yourself. But youre also your own coach making use of our portfolio of more than 250 (digital) training sessions. Of course we want you to feel supported and comfortable. Thats why we offer a flexible working arrangement (with both local and international opportunities) so you can work
in an environment that inspires you. Even if thats in your backyard.
We offer a generous employee benefits package that includes:
- A variety of perks such as mobility options (including a company car) insurance coverage meal vouchers ecocheques and more.
- Continuous learning opportunities through the Sopra Steria Academy to support your career development.
- The opportunity to connect with fellow Sopra Steria colleagues at various team events
Ready to take the next step
Were here to support you all the way and we are looking forward to your application!
Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age ancestry nationality color family or medical leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion gender (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
