Manager, Risk Operations Enablement
Manager, Risk Operations Enablement
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Salary Not Disclosed
1 Vacancy
Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
The Risk Business Process Team sits within the Risk Operations org and is responsible for building and operating critical programs our Risk Operations organization leans on to scale. Specifically we devise and execute strategies to ensure that a wide range of missingcritical business processes are effective at achieving our dual goals of preventing bad actors from exploiting Stripes systems and delivering an exceptional user experience for legitimate users.
What youll do
Youll lead a group of highperforming program managers to build and optimize missioncritical business processes. You and your team own centralized processes that ensure risk operations agents are set up for success. The team serves as key thought partners in evolving Stripes Risk ecosystem and partners crossfunctionally to achieve that evolution.
Responsibilities
- Partner crossfunctionally across our Risk organization to devise and execute strategies to evolve our Risk infrastructure and operational processes that enable global merchants to meet global regulatory requirements while maintaining a high bar on user experience
- Support the Risk business teams through scaled change management to effectively enable launch and scale new processes.
- Act as an effective escalation point for Operations to influence across the organization.
- Drive topline prioritization of work and manage tradeoffs on resourcing and roadmapping.
- Lead a team of highperforming program managers across multiple work streams; this includes providing consistent coaching setting vision and goals holding the team to a highbar fostering a strong team culture and leading hiring efforts when relevant.
- Transmit and foster our operating principles serving as a beacon of Stripes usercentric philosophy and culture of transparency empathy inclusion and empowerment
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- 10 years of experience in operations risk business process analysis strategy and operations consulting and/or program management
- 10 years of experience managing teams of program managers
- Experience owning globally spanning programs developing teams and creating leverage through strategic team structures and operating models
- Excel in crossfunctional influence and partnerships with user facing account teams product and policy
Preferred qualifications
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal in a highly matrixed organization.
- Skilled at tackling ambiguous problems and defining and executing strategies that clarify the problems and deliver quantifiable business impact
- Confident leading decision making with data
- Excellent communication with experience articulating complex topics in an easytoconsume way adept at both workinglevel and execlevel comms
Required Experience:
Manager
Employment Type
Full Time
