Reservationist Air Prog Ld
Reservationist Air Prog Ld
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Job Description
JOB SUMMARY:
This position isresponsible for providing superior service to internal and external incumbent is also responsible for booking reservations through the NNV AirPrograms Call Center. This position assists the Supervisor in the functions ofthe day to day operations. This includes various projects related to airreservations. Air Programs are focused on the retention and development of VIP customers.
KEY JOB FUNCTIONS:
Responsible for answering incoming calls for Air Program reservations for VIP guests. Adjust blocks as necessary to optimize financialyield and profitability. This will account for at least 80% of the workday.
Perform special duties that encompass the establishment and maintenance of Flight Seat Inventory for Harrahs Northern Nevada Air Program.
Coordinate with Air Program Management the filling of seats using theoretical criteria as the guideline.
Create all of the reservation templates associated with the flights.
Coordinates with Branch Offices Junket Representatives and VIP Services the management of seat blocks for all flights.
Completes weekly forecasting for Air Program Measurements.
Qualifications:
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent
12 years of related experience required.
QUALIFICATIONS:
Able to read write speak and understand English
Ability to think independently in making decisions to maximize yield and profitability of Air Program.
Must have excellent customer service skills and the ability to cater to VIP guests.
Must be able to respond calmly and make rational decisions when handling problems.
Must be able to work under pressure and handle situations in a timely manner.
Must be able to work independently and be selfmotivated.
Ability to effectively manage time and perform multiple tasks simultaneously.
Must be able to attend various meetings and committees.
Must present a wellgroomed professional appearance.
Must be 21 years of age and be able to obtain a Gaming card
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory company and department policies and procedures
PHYSICAL MENTAL andENVIRONMENTAL DEMANDS:
Must have the manual dexterity to operate a computer and other necessary officeequipment.
Must be able to use repetitive hand motion
Must be able to maneuver around the office
Must be able to sit for extended periods of time
Must be able to respond to visual and verbal cues.
Positions that have contact with the public require the ability to work in a noisy
environment and may be exposed to guests who use tobacco products. Also nonpublic contact positions may berequired to enter public areas from time to time in connection with theirduties and may be subject to the same environment.
Disclaimer:
This is not necessarily an exhaustive list of all responsibilities skillsduties requirements efforts or working conditions associated with thejob. While this is intended to be an accurate reflection of the currentjob management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change ( changes in personnel workload rush jobs or technical developments).
Employment Type
Full-Time
