Product Manager
Product Manager
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Job Description
Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management housekeeping activities facility maintenance survey solutions scheduling & labour management and time & attendance built for the hospitality market and other dynamic scheduling environment.
We support hotels restaurants casinos and more with our innovative webbased and mobile software suite. Some of the chains we work with include Hilton Rosewood Shangri La Accor IHG Hoxton Corinthia Oetker Collection etc. We are a small but growing team and youll have opportunities to express yourself and make meaningful contributions to our products and the company.
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About the job
We are seeking a talented and experienced software Product Manager to join our team. In this role youll be a formative product expert and a key player working with clients and hospitality experts proactively collaborating with designers product managers and engineers to build solutions that solve the big problems and meet the unique needs of the hospitality industry. You will report to Vice President Product Management.
You have inquisitiveness to learn and gain a deep understanding of our client personas and workflows working across global teams to bring new solutions to market optimize existing solutions and ensure that Unifocus remains competitive in a fastchanging industry. You are a person with exceptional business and technical acumen and excels at working through the details to create solutions and experiences that clients love.
What will you do
- Conduct market and industry research to identify client needs new opportunities and remain current with industry trends.
- Develop product roadmaps and strategies that align with the company goals and ensure we are meeting client and roadmap expectations both in timeline and budget.
- Collaborate with sales and marketing to establish pricing and positioning strategies that maximize value and profitability and gotomarket strategies and launch plans that drive product adoption and revenue growth.
- Monitor key metrics that track product performance such as usage adoption client satisfaction and financials establishing priorities and taking actions to address issues and ensure success.
- Work closely with product owners to ensure understanding so that they can articulate expectations and work with the scrum teams to create solutions that meet the expected outcomes and data is captured to evaluate success.
- Collaborate with product owners engineering design and our clients to create solutions that solves our clients most important problems and ones that have high adoption and satisfaction.
- Manage the product backlog and ensure it is current and reflects the business priorities.
- Collaborate with client success managers to ensure clients are satisfied with our solutions.
- Identify establish and maintain working relationships with key partners.
- Be ready to adapt to the everevolving nature of the role and be flexible to changing circumstances.
We are looking for:
- Experience working with global crossfunctional teams and stakeholders including designers solution architects and scrum teams. Master persuader to influence without formal authority.
- Strong interpersonal skills with ability to build relationships with client partners internal stakeholders and our team.
- The technical aptitude to assess interface and analytics needs and be able to articulate with scrum teams the problem to solve expected outcome value and success metrics as well as create the appropriate external language and collateral that clients and prospects understand what we offer its value and its utilization.
- Excellent project and organizational management skills as we often have several initiatives underway in different states research creating solutions client enablement and supporting sales.
- Strong problemsolving skills and ability to work in a digital global environment with a sense of urgency as our clients are expecting a lot from us in helping them achieve their strategies.
- A passion for continuous improvement with a track record of driving change and pushing boundaries.
- Experience conducting user research analyzing data and leverage insights to drive decisions.
- A role model for supporting processes ensuring the source of truth remains accurate to retain trust in the information and metrics that driving decisions.
- Proactively take initiative to learn new skills and technologies.
- Be organized communicative and accountablein short own your role entirely while being open to critiques suggestions and new ideas.
- Rock the mic with impeccable communication skills both written and verbal. Youre representing Unifocus with clients prospects and partners.
- Be a client service superstarboth internally and externally. Effective communication requires effective listening so be ready to lend an empathetic ear offer reassurance and lend a hand when needed.
- Regardless of your specific portfolio accountability learn the Unifocus applications inside and out backwards and forwards up and down.
- Keep calm and carry the conversation on. Be able to navigate stressful situations with scheduling limitations time zone challenges and conflicts. Learn to collaborate asynchronously.
- A naturalborn educator empowering and educating others.
- Embrace and rock the Unifocus culture. Energy transparency integrity positivity a hunger for knowledge and a passion for hospitality are important.
- Be ready to try new things outside of your wheelhouse. This role is everevolving just like Unifocusso be flexible and adaptable.
- 8 years experience as a Software Business Analyst Product Owner or Product Manager within a software technology industry.
- Strong knowledge in Agile principles development methodologies and experience as a scrum team product owner or leading scrum teams.
- Microservice interface and analytic knowledge with experience creating associated solutions
- Passion for hospitality.
- Experience analyzing data to identify issues understand utilization and familiarity with such tools as Pendo.
- Successful track record of delivering solutions within deadlines.
- Experience working with global teams.
- Excellent attention to detail.
- Sharp analytical and problemsolving skills.
- Experience maintaining product roadmap features priorities stories in Aha! Productboard or Jira.
- Experience creating solutions supporting multiple devices
- Hospitality or related domain experience a plus
- Scrum / Agile or product management certifications
- Project management experience
- Additional Software experience: Confluence Salesforce Tableau Advanced Excel whiteboarding data diagraming and flowcharting tools
- Bachelors Degree preferably in a technology or hospitality sector
The Unifocus experience:
Our Culture Statement: Thriving Together Achieving Greatness
To support our culture mission we have four core culture values of Unite Inspire Empower and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.
We UNITE globally combining our diverse talents perspectives and expertise. With professionalism and a touch of fun we inspire and empower each other to excel. Together we deliver exceptional value challenge norms and leave a lasting impact within the hospitality industry.
In addition to a competitive salary we offer:
Health insurance
Paid time off
A hybrid environment that promotes a healthy worklife balance
Parental leave
Professional development assistance
Referral program
Required Experience:
IC
Employment Type
Full-Time
