Change and Release Consultant
Change and Release Consultant
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients. At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
The Change and Release Consultant is responsible for overseeing and processing daily changes as well as providing technical expertise to resolve application and infrastructure technology issues on medium to highly complex projects in compliance with service standards policies and procedures.
The role is to maintain and ensure successful change implementations while troubleshoots complex issues for all levels evaluating service requests for adherence to service standards and processes and identifying inconsistencies to determine potential impact and take appropriate action.
The Change and Release Consultant exercises independent judgement in reviewing and processing changes as well as analyzing and resolving production application problems to identify root causes and define actions to eliminate recurrence. The role coordinates and executes project plans using control procedures to implement application and maintenance updates. In addition the role monitors and analyzes supported services and deployment methodologies to identify opportunities for improvement and recommend solutions. The role devises new methods and procedures using strong analytic and inductive thinking.
Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview.
How youll succeed
Application Support Youll be responsible for providing investigation and second level support on client issues technical issues system/web site outages and questions from all internal and external application by maintaining prioritization and addressing to respective CIBC technology groups and vendors. Youll be responsible for maintaining the production applications and daytoday operational activities manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.
Change Management Review changes and ensure all records meet the acceptance criteria while maintaining the process standards. High attention to detail of cross impacting changes and coordinate the implementation plans to eliminate any risks or customer impact. Overall knowledge of weekly changes and reediness to represent changes at any given time. Attention to change trends and KPIs to define weak points for future improvements.
Production support Investigate and define operational issues and prioritize based on severity risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
Projects delivery Act as subject matter expert in the assessment of impacts for planned system changes and projects ensuring compliance with relevant organization standards (Business Continuity Security Compliance and Privacy); develop and maintain productive relationships with Technology QA Project team and others. Research evaluate and support the development and implementation of new and/or revised policies procedures and standards. Investigate research and provide recommendations on issues and system outages.
Relationship building Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network deepen existing relationships and collaborate with others to ensure clients are connected to the right people and opportunities.
Leveraging technology Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications enabling them to better manage their banking needs. Represent all changes to senior leadership team and advised on final approvals prior implementation of any change
Who you are
Youre a certified professional. You have current ITIL Certification accreditation
You can demonstrate experience in: Managing changes and internal applications you have working knowledge of brokerage products/services structure and operations sufficient to apply and adopt standard practice and processes for generallyrelated operational activities.
You embrace and champion change. Youll continuously evolve your thinking and the way you work in order to deliver your best.
Your influence makes an impact. You know that relationships and networks are essential to inspire outcomes by making yourself heard.
Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
Youre driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto81 Bay 16th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Capital Markets TechnologyRequired Experience:
Contract
Employment Type
Full-Time
