North America Process Integration & Controls Manager
North America Process Integration & Controls Manager
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Job Description
Role Summary
The North America Process Integration & Controls Manager is responsible for supporting the implementation and adherence of MEET policies processes and controls within the North America region. This role will also support US Speaker program operations including system maintenance oversight vendor relationship and stakeholder management.
This role includes responsibility for:
US Speaker Program Operations: Operational support Speaker Policy guidance system support and maintenance oversight activities operational improvements enhancement and standardization of operations.
Oversight of MEET Operations for North America Region: engage in various MEET processrelated tasks to streamline MEET operations and enhance efficiency within the region. This includes providing oversight on the overall consultancies process supported by MEET identifying potential risks operational efficiencies and implementing mitigation strategies.
This role will work closely with MEET Regional Operations Leads Process Integration and Controls teams other MEET Centers of Excellence Corporate Compliance Legal Audit Finance and Business Leadership.
This role will report directly to the North America Process Integration & Controls Sr. Manager.
Support the design of compliant processes and controls in North America and globally to standardize and balance compliance needs with operational excellence.
Work with Global Process Integration and Controls Leadership as well as Regional Process Integration & Controls Leads to develop and implement new processes on an asneeded basis.
Review escalations and exceptions raised in region to identify patterns and potential areas where changes to policy operations and process may be warranted. Present findings to Compliance and business stakeholders.
Support Global Process Integration and Controls Leads in preparing for conversations with Compliance to discuss exceptions escalations and suggested improvements to processes.
Oversee the execution of MEET training for both MEET colleagues and customers (incl. ongoing refresher trainings and trainings related to changes in processes or policies); work with Regional Process Integration and Controls Leads to collect feedback and identify areas where further training may be required.
Identify and raise concern areas with operations policy or business adoption; develop remediations in partnership with leaders to address any such concerns.
Work with Legal and Compliance to manage approvals for exceptions and suspicious documentation and find new efficiencies in process and controls.
Raise compliance questions and challenges to Corporate Compliance and/or Audit through regular governance meetings.
Support use of a sustainable integrated and adaptable analytically driven approach to operational and compliance monitoring.
Explore the use of existing or emerging technologies to support and enhance monitoring activities.
REQUIRED BASIC QUALIFICATIONS
5 years (3 years with MBA/MS/CPA/Law Degree) of experience in Compliance Audit Law and/or Finance driving global controls and compliance operations.
Bachelors degree in business Finance Law or a related discipline.
Fluency in English.
Experience drafting and/or advising on internal policies and processes with ability to translate compliance requirements to practical suggestions and realworld solutions.
Knowledge of internal and external audits and compliance initiatives.
Strong data analytics and ability to action data to mitigate operational and compliance risk.
Understanding and awareness of the technology landscape that supports MEET.
Strong written and verbal communication skills enabling effective communication with all levels of management.
Ability to work under pressure and to handle several projects at once.
High level of selfmotivation energy and flexibility.
Proven ability to drive continuous improvement.
Proven ability to maintain complete and accurate standard operating procedures and SOX related internal control documentation as needed.
Strong interpersonal and organizational skills.
Management of multiple client stakeholders.
Proficiency in PC skills (MS Excel Word PowerPoint).
Good organizational skills to coordinate and manage multiple global priorities.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
PREFERRED QUALIFICATIONS
Previous experience with pharmaceutical industry.
Demonstrated diverse leadership experiences including: the ability to influence and collaborate with peers and create business impact.
Strong stakeholder relationships in aligning on strategies and risk tolerance.
Ability to engage with senior executives to influence decisions.
Ability to develop strategy for continuous improvement monitoring and training.
Deep expertise in global compliance related operations and execution of global compliance related initiatives.
Project management & communications skills.
U.S. and global laws/regulations (e.g. Federal False Claims Act Federal AntiKickback Statute OIG regulations and/or the Foreign Corrupt Practices Act) experience.
Proficiency in analytics platforms such as Spotfire Tableau and Power BI as well as other data analytics tools and software to interpret data.
Centris Navigator or MAPP Navigator experience.
Other Job Details
Last day to apply: May 13 2025
Must be able to work in assigned Pfizer office 23 days per week or as needed by the business
This is not a remote role.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an EVerify employer. This position requires permanent work authorization in the United States.
Required Experience:
Manager
Employment Type
Full-Time
