Technical Program Manager , Data Center Infrastructure Engineering (DCIE)

The Technical Program Manager (TPM) within Data Center Infrastructure Engineering (DCIE) is responsible for planning executing managing and reporting on largescale infrastructure projects across Amazon Fulfillment Centers (FCs) worldwide. This role ensures successful implementation of critical IT infrastructure by driving collaboration between engineering operations vendors and field teams while providing structured reporting and performance tracking to leadership.

In addition to managing projects TPMs own all reporting performance metrics and dashboards for DCIE products and infrastructure. They develop and maintain product performance tracking infrastructure health dashboards and KPIs to measure the effectiveness of deployments standardization efforts and operational improvements.

TPMs work closely with DCIE Engineers DCIO Engineers and SDEs to ensure projects align with Amazons standards operational needs and sustainability goals. The role demands strong leadership technical acumen program management expertise and structured reporting capabilities to deliver scalable reliable and costeffective infrastructure solutions.


Key job responsibilities
Program & Project Execution

Own endtoend execution of largescale infrastructure projects ensuring timely and costeffective delivery.
Develop project roadmaps schedules and deliverables balancing scope resources and risk.
Ensure alignment with Amazons infrastructure standards compliance and operational requirements.
Partner with vendors procurement and logistics teams to coordinate materials deployment and support services.

Product Reporting & Performance Metrics

Develop and maintain product performance metrics to measure the impact and success of infrastructure solutions.
Build dashboards for realtime infrastructure performance monitoring tracking availability failure rates and power efficiency.
Own infrastructure KPIs including uptime power efficiency deployment cycle times and cost per deployment.
Work with SDEs and DCIM teams to integrate automated data collection for performance tracking.
Provide monthly and quarterly insights on how infrastructure products are performing across FCs worldwide.

Reporting & Business Reviews

Own all project reporting and executive updates ensuring stakeholders have visibility into project status risks and impact.
Prepare and present Operational Planning (OP) documents Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) to senior leadership.
Develop risk reports costbenefit analyses and ROI justifications to support infrastructure investments.
Track standardization progress across regions and ensure compliance with Amazon infrastructure guidelines.

Risk Management & Compliance

Identify and mitigate risks roadblocks and constraints impacting program execution.
Work with DCIO Engineers to address postbuild audit failures ensuring compliance with Amazon standards.
Partner with Deployment Program Management (DPM) to escalate exceptions and deviation approvals.

Operational Support & Process Improvement

Collaborate with DCIO Engineers to analyze incident trends driving root cause analysis and systemic fixes.
Support lifecycle and remediation projects ensuring seamless transition from deployment to operational ownership.
Drive continuous improvement initiatives optimizing infrastructure deployment processes and costefficiency.

Stakeholder Communication & Leadership

Act as the primary interface between engineering operations and senior leadership providing structured updates on program progress challenges and risk mitigation strategies.
Advocate for additional resources headcount and automation initiatives to scale DCIEs impact.
Partner with finance and leadership teams to justify investments and ROI for infrastructure projects.



A day in the life
As a TPM in DCIE your day starts by reviewing infrastructure health dashboards and overnight ticket trends to identify emerging issues or opportunities for improvement.

Youll lead morning syncs with engineers and SysDevs to align on active project milestones unblock critical deliverables and escalate risk items.

Midday youll collaborate with vendors procurement and partner teams to finalize deployment schedules or resolve supply chain constraints. In the afternoon you might deep dive into data with SDEs to refine product performance metrics or prepare executive updates for QBRs.

Youll close out the day by updating roadmap progress refining intake priorities or mentoring team members on how to scale programs globallyall while helping shape the technical direction of infrastructure used across thousands of Amazon FCs.

Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.

The benefits that generally apply to regular fulltime employees include:
Medical Dental and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!

At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!


About the team
The Data Center Infrastructure Engineering (DCIE) team within Ops Technology Infrastructure Engineering (OTIE) designs standardizes and sustains scalable costeffective and resilient IT infrastructure for Amazon Fulfillment and Logistics Operations worldwide. We enable Operations Technology Solutions (OTS) by delivering highperformance power cooling structured cabling edge compute and automation solutions that ensure reliable and efficient onpremises hardware operations.

Our work spans Demarcation Rooms MDFs IDFs power systems (UPSs ATSs PDUs) faultmanaged power cooling and containment Computers on Wheels (COWs) telecommunications and distributed edge compute infrastructure to enhance data processing and reduce latency.

Through automation predictive analytics and proactive maintenance DCIE drives operational excellence minimizes downtime and scales infrastructure to support Amazons rapid growth while aligning with its efficiency reliability & safety sustainability and scalability objectives.

3 years of technical product or program management experience
3 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
Excellent verbal and written communication skills with experience influencing technical and nontechnical stakeholders.
Experience managing largescale deployments across multiple sites regions or countries.
Experience with risk management compliance and vendor negotiations.

3 years of working directly with engineering teams experience
Strong analytical skills with experience in cost modeling ROI analysis and infrastructure financial justification.
Background in data center operations hardware deployments or fulfillment center infrastructure.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.