Principal Design Program Manager, Devices and Services Design
Principal Design Program Manager, Devices and Services Design
Posted on :
13-05-2025
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1 Vacancy
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Job Description
Amazons Devices & Services Design team is seeking a Principal Design Program Manager to drive strategic planning across future roadmaps. This role will be responsible for working with partners and stakeholders to define and manage future priorities and the operating model that brings the future into product roadmaps. In order to be successful this person will need to bring along cross organization stakeholders to gain their buyin and support. The ideal candidate will exhibit leadership high judgment the ability to influence and exceptional organization and communication skills.
In this role you will collaborate closely with designers researchers engineers product managers and other cross functional partners. You will combine expert program management skills with a passion for user experience to help teams across Devices and Services improve the designs of Amazons products and services. You will need to manage communications across levels and organizations within Amazon to ensure awareness understanding and alignment with organizational and business priorities.
Key job responsibilities
Anticipate bottlenecks provide escalation management anticipate and make tradeoffs and balance the business needs versus technical constraints
Put repeatable processes in place that help us plan and manage multiple parallel projects and run our business
Create maintain and disseminate program information to stakeholders and senior management
Working across teams to create strong relationships with stakeholders and senior leadership teams
Communicate project status with design team and stakeholders regularly
Seek opportunities to make improvements to team efficiency and process
Primary point of contact for design working closely with design leads and directors to proactively clarify requirements and use cases actively seeking clarification when there is ambiguity.
About the team
The Amazon Devices & Services Design team is a multidisciplinary design team that is responsible for Design across Echo Family Devices Alexa Mobile Fire TV Fire Tablets and more. Our mission is to bring to life delightful easytouse and high value experiences for our customers.
8 years of UX Design Project/Program Management and/or Design Ops experience in design organizations
8 years of working cross functionally with design product and tech teams experience
Experience operationalizing and maturing UX Design organizations within a complex and ambiguous corporate environment.
Experience owning program strategy and end to end delivery including defining program requirements and using data and metrics to determine improvements
Experience working with presenting to and influencing senior executives up to VP level
Demonstrates the ability to guide a diverse range of professionals and senior leaders significantly impacting organizational objectives and global strategies.
High capacity for making informed decisions that positively affect customer experience business outcomes and technical considerations.
Skilled in navigating complex tradeoffs to prioritize resources organizational health and scalable solutions.
Exceptional ability to convey complex decisions and strategies ensuring clarity and alignment on critical decision areas
Models excellence in communication planning risk management and strategic escalation.
Recognized for independence and insight in resolving unexplored strategic domains
Proven ability to facilitate and drive cooperation across diverse design disciplines and organizational boundaries
Expert in enhancing crossorganizational design programs and mechanisms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138600/year in our lowest geographic market up to $229200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
In this role you will collaborate closely with designers researchers engineers product managers and other cross functional partners. You will combine expert program management skills with a passion for user experience to help teams across Devices and Services improve the designs of Amazons products and services. You will need to manage communications across levels and organizations within Amazon to ensure awareness understanding and alignment with organizational and business priorities.
Key job responsibilities
Anticipate bottlenecks provide escalation management anticipate and make tradeoffs and balance the business needs versus technical constraints
Put repeatable processes in place that help us plan and manage multiple parallel projects and run our business
Create maintain and disseminate program information to stakeholders and senior management
Working across teams to create strong relationships with stakeholders and senior leadership teams
Communicate project status with design team and stakeholders regularly
Seek opportunities to make improvements to team efficiency and process
Primary point of contact for design working closely with design leads and directors to proactively clarify requirements and use cases actively seeking clarification when there is ambiguity.
About the team
The Amazon Devices & Services Design team is a multidisciplinary design team that is responsible for Design across Echo Family Devices Alexa Mobile Fire TV Fire Tablets and more. Our mission is to bring to life delightful easytouse and high value experiences for our customers.
8 years of UX Design Project/Program Management and/or Design Ops experience in design organizations
8 years of working cross functionally with design product and tech teams experience
Experience operationalizing and maturing UX Design organizations within a complex and ambiguous corporate environment.
Experience owning program strategy and end to end delivery including defining program requirements and using data and metrics to determine improvements
Experience working with presenting to and influencing senior executives up to VP level
Demonstrates the ability to guide a diverse range of professionals and senior leaders significantly impacting organizational objectives and global strategies.
High capacity for making informed decisions that positively affect customer experience business outcomes and technical considerations.
Skilled in navigating complex tradeoffs to prioritize resources organizational health and scalable solutions.
Exceptional ability to convey complex decisions and strategies ensuring clarity and alignment on critical decision areas
Models excellence in communication planning risk management and strategic escalation.
Recognized for independence and insight in resolving unexplored strategic domains
Proven ability to facilitate and drive cooperation across diverse design disciplines and organizational boundaries
Expert in enhancing crossorganizational design programs and mechanisms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138600/year in our lowest geographic market up to $229200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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