Cornerstone OnDemand Manager
Cornerstone OnDemand Manager
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Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Cornerstone OnDemand ManagerWhat Does a Great Cornerstone OnDemand Operations Manager do at Fiserv
The Cornerstone OnDemand Operations Manager at Fiserv leads the operations and a team of four administrators (registrars) for Fiservs Financial Institutions Group clients using the Cornerstone OnDemand LMS. This role is pivotal in managing daily operations including system maintenance client communications training configuration event scheduling and reporting on key LMS metrics.
What you will do:
- Ensure exceptional client experiences aligning with the departments customer experience strategy.
- Provide firstlevel LMS support to clients coordinating timely communication regarding training opportunities and maintaining student records.
- Oversee billing reporting and collaborate with training managers and the billing department to ensure accurate client billing.
- Enhance Cornerstone OnDemand and registrar team operations and supervise daytoday functions of the Registrar team.
- Compile and create reports from the LMS system develop learning paths for clients and identify operational improvements to enhance client experience quality.
- Collaborate with Fiserv University leadership to improve learning operations and align team goals with the business units mission.
- Foster relationships with peers inside and outside Fiserv University to align departmental strategies and operations.
- Manage team performance set team goals conduct performance reviews and recruit orient and train team members.
What You Will Need To Have:
- Bachelors degree in Business Administration Education Banking or related field or equivalent experience.
- Proven experience with Cornerstone or other enterprise learning management systems.
- Excellent communication and customer service skills.
- Strong organizational and problemsolving capabilities.
- Proficiency in the MS Office Suite and intermediate to advanced skills in Excel; experience with Power BI is a plus.
What Would Be Great To Have:
- Five or more years of functional technical consulting or project leadership experience.
- Personnel development planning and execution skills.
- Strategic planning and implementation abilities.
- Business acumen and project/financial management skills.
- Strong relationshipbuilding skills with a collaborative approach across divisions and functions.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Employment Type
Full-Time
