Dutch/Flemish Customer Support Malta
Dutch/Flemish Customer Support Malta
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Job Description
Job Opportunity: Dutch/Flemish Customer Support (Email & Chat) Malta
About the Role
Are you passionate about creating a safer online space Join us as a Customer Support & Content Moderator Agent for Dutch or Flemish speakers in Malta! Youll play a key role in ensuring a secure and scamfree digital environment.
Role Highlights
Position: Customer Support (Email & Chat) & Content Moderator
Language: Dutch or Flemish B2 English
Location: Malta (Requires initial onsite training)
Starting Date: June
Work Model: Hybrid
Work Schedule: Rotational shifts 07:0015:30 and 15:3000:00 (5 days a week with 2 days off)
Your Responsibilities
As part of the team youll divide your work as follows:
Customer Support (Email & Chat 70%):
Respond professionally to customer inquiries and complaints via email and chat (no calls involved).
Provide accurate information using appropriate tools.
Content Moderation (30%):
Review user content to ensure compliance with company policies and laws.
Help create a safer online community by flagging policy violations and fraudulent activities.
Additional tasks:
Meet performance goals and contribute to workflow improvements.
Share feedback and trends with internal teams.
Participate in training to refine moderation policies.
What Were Looking For
Technical Skills: Proficient in Microsoft Office (Excel Word).
Native in Dutch or Flemish with English at B2 level.
No prior experience required we value your initiative and commitment.
Key traits: Attention to detail ability to make quick decisions cando attitude and willingness to learn.
Whats in it for You
Salary: 1800 gross/month (Net: 1550).
Quarterly government support (130).
Performancebased bonus: Up to 200 (twice yearly after 6 months).
Benefits
Training: Two weeks of full training onsite.
Health Insurance: Provided after 6 months.
Relocation Support:
Airport pickup and initial accommodation at a companypaid hotel (up to 3 weeks).
Up to 200 for flight reimbursement (after 6 months).
Career growth and progression opportunities.
Contract Details
Contract type: Indefinite.
Operating hours: Monday to Sunday 07:0000:00.
Employment Type
Full Time
