Infrastructure & Security Analyst
Infrastructure & Security Analyst
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Job Description
Who We Are
CarePartners is one of Ontarios largest accredited home health care providers providing nursing personal support therapy and rehabilitation support services for patients of all ages. We care for approximately 72000 patients each year in homes schools clinics workplaces and retirement homes through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality relentlessly seeking to improve the patient and caregiver experience promoting a healthy and resilient workplace culture and contributing to a sustainable healthcare system in Ontario.
We continuously innovate to meet patient needs with specialized (awardwinning) care programs and technology including virtual care and AI
Overview
We are currently looking for an Infrastructure & Security Analyst to be subject matter expert for the operation support and security of the IT Infrastructure consisting of servers desktops and networks (including authentication systems VPN switches antivirus client firewalls web filtering and WiFi) both on premises offsite data center and in the cloud and printers.
This is a FullTime position out of our Waterloo Corporate office with a hybrid 50/50 (home and in office) model.
What We Offer
- Competitive Salary comprehensive health and dental benefits
- Other employment perks such as Employee Assistance Program Perkopolis Rewards points
- Inspiring leadership and opportunities for professional growth
- Rewarding and meaningful work in healthcare
What The Role Involves
Provides excellent customer service to internal customers through handson enduser support including level 2 and 3 support. Escalates issues internally and/or with external vendors when required to ensure timely resolution
Demonstrates the Company Mission Vision and Values Statements policies and current standard business practices
Models expected behaviours supporting a service excellence culture
Independently prioritizes and executes work using the Information Technology ticket system and proactively tracks and reports on activities and projects
Accurately logs Level 2 Service Desk tickets and resolutions into the Service Desk software management system; maintain vigilant maintenance of this process
Under the direction of the Director acts as the subject matter expert for network infrastructure and cybersecurity technologies
Works with an extended team to design and maintain the corporate network and firewalls
Keeps apprised of advancements and best practices in network technologies and brings forward recommendations to improve network design security and performance
Creates and maintains inventory and CMDB of IT Infrastructure components (Network Servers Desktops and mobile devices)
Identifies vulnerabilities and systems configuration issues; and coordinates with system administrators to remediate the vulnerabilities
Implements and maintains tools to prevent detect and analyze security threats Monitors systems and advises IT management in a timely manner of incidents (including breaches) or significant warnings
Assists with identifying and remedying vulnerabilities in the IT infrastructure computing devices and business applications in coordination with the IT team and vendors.
Provides technical recommendations on the selection and implementation of new technologies.
Assists with computer systems validation and compliance for CarePartners systems.
Provides weekly KPI reporting on key metrics relating to infrastructure and cybersecurity technologies
Follows CarePartners regulatory requirements and meets quality and data integrity standards while following information privacy and security guidelines
Assists other staff on the IT team with projects client support installations and upgrades
Observes and supports all safety guidelines and regulations
Provides staff training (Group or oneonone) on technology platforms. (Mobile/Security Software etc.)
Creates training and documentation content for staff as well as for the IT team
Reviews implements and ensures operational compliance with all policies and procedures as directed
Evaluates and recommend changes to applicable CarePartners policies and procedures
What You Bring
- Information technology related diploma/degree from a recognized Community College or University
- Minimum 2 years of IT experience with a focus on information security
- CISSP or equivalent certification achieved or in progress
- ITIL Foundations Certification an asset
- Excellent verbal and written communication skills
- Excellent analytical and problemsolving skills
- Indepth knowledge of MS Office software application
- Knowledge of community home health industry programs/services is an asset
- Travel within Ontario and the ability to work nontraditional and oncall hours is a requirement
- Customer Service experience is an asset.
CarePartners In Your Community
In addition to providing homebased health care CarePartners also serves the community through clinics transitional care units and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program weve been organizing staffled medical care and clinics in countries with poor access to health care since 2009.
Accessibility
CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.
Required Experience:
IC
Employment Type
Full-Time
