Claims Manager

Job Title:Claims Manager Trade Credit

Reporting to: Head of Claims / Director of Underwriting and Operations

Direct Reports: 4

Hybrid working: 3 days per week in a TMHCC office with at least 1 of those days based at our head office in Rearsby Leicestershire.

About TMHCC

Standing still is not an option in the current world of Insurance. TMHCC are one of the worlds leading Specialty Insurers. With deep expertise in our chosen lines of business our unparalleled track record and a solid balance sheet TMHCC evaluates and manages risk like no one else in the industry.

The main business of TMHCC International Credit Division is to underwrite Trade Credit Insurance policies for all industry sectors including construction

Key Responsibilities:

• To manage a team of claims technicians handling the claims arising from Trade Credit Insurance policies
• Managing workload ensuring prompt turnaround of all claims and queries
• Providing technical input and expertise (after experience) into investigation and negotiation and settlement of claims (involving checking invoices / ledgers / insolvency details and contracts giving rise to debts)
• Carrying out claim inspections at clients premises
• Liaison with brokers and providing support to them on claims issues
• Collating information on potential losses to enable accurate reserving
• Authorising claim reserves and payments
• Reporting losses to reinsurers and verifying reinsurance calculations
• Monitoring and reporting on developments on open claims
• Month end reporting and reconciliations
• Building maintaining and managing relationships with external debt collectors and lawyers
• Instructing lawyers and managing cases referred to them
• Pursuing recovery options including retention of title claims and dividend payments from insolvencies
• Liaison with insolvency practitioners to verify and understand claim events attending creditors meetings and sitting on creditor committees as required
• Broker training and meetings
• Development and implementation of departmental procedures
• Training developing and supporting team members including 1 to 1 meetings and regular appraisals
• Assisting with recruitment / resourcing
• Recommending improvements to bespoke computer systems and assisting with testing and sign off of improvements
• Attending internal meetings including taking minutes as required
• Other reasonable duties as required by senior management

Performance Objectives:

• Successfully managing best in class Trade Credit Insurance claims team
• Efficient claims handling exceptional service to clients and brokers and underwriters
• Reporting monthly and quarterly claims position
• Prompt and accurate reserving
• Reporting large losses in line with company policy
• Reporting losses to reinsurers in accordance with Reinsurance Treaty and agreeing calculations with reinsurance team
• Managing relationships with debt collectors and other third parties as part of our service to clients

Skills and Experience Specification:

Essential:

• Educated to degree level or equivalent preferably in a law or businessrelated subject or Member of the Chartered Institute of Credit Managers
• Ideally 5 years experience in either Credit Insurance or credit management
• Strong management and organisational skills
• Strong analytical skills
• Drive and determination to solve problems and make things happen
• Strong negotiation skills
• Exceptional customer service
• Good commercial awareness
• Strong initiative / selfdriven
• Good command of Microsoft Office (Word Excel Outlook Teams PowerPoint)
• Proven ability to manage stakeholders

(previous experience in insurance / Trade Credit Insurance is not essential for this role as training will be given)

Desirable:

• Previous experience in either insurance banking debt collection or credit management
• Minimum 2 years previous management / supervisory experience
• Basic understanding of company accounts / financial analysis
• Understanding of contract law
• Experience of insolvency
• Understanding of credit management
• Experience of handling a credit insurance policy

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package including 25 days holiday noncontributory pension scheme private medical insurance and discretionary bonus scheme.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.