Front Desk Supervisor- 2nd Shift

Are you passionate about hospitality and creating unforgettable guest experiences Hotel Indigo Nashville at The Countrypolitan is looking for a Front Desk Supervisor (2nd Shift) to lead our front office team with energy professionalism and attention to detail.

As a Front Desk Supervisor youll play a key role in ensuring exceptional guest service supervising nightly operations and serving as the Manager on Duty when scheduled. Youll oversee guest touchpoints VIP arrivals and work closely with our team to curate unique authentic Nashville experiences for our guests.

What Youll Do:

• Lead and supervise the front desk team ensuring smooth and efficient operations.
• Serve as the Manager on Duty during assigned shifts overseeing guest services and overall hotel operations.
• Take a proactive role in VIP guest experiences making every stay at The Countrypolitan feel personal and memorable.
• Ensure seamless checkin and checkout processes handling guest concerns with professionalism and care.
• Train and support front desk associates on Opera PMS hotel policies and local recommendations.
• Oversee the accuracy of cash handling credit card transactions and financial procedures.
• Work closely with other departments to maintain exceptional service and guest satisfaction.
• Maintain strong communication through logs shift meetings and oneonone coaching.
• Assist with reservations special requests and inhouse guest marketing initiatives.
• Ensure compliance with all IHG brand standards and hotel policies.

What Were Looking For:

• Prior Opera PMS experience is requiredthis is a must for the role.
• Previous hotel front desk experience preferably in a leadership role.
• A passion for guest service with the ability to lead by example.
• Strong problemsolving skills and the ability to remain calm under pressure.
• Ability to multitask and adapt in a fastpaced environment.
• Flexibility to work evenings weekends and holidays as needed.

Why Join Us

At Hotel Indigo Nashville at The Countrypolitan we celebrate the spirit of Music City with a boutique experience that blends Southern hospitality with modern comfort. As part of the Arbor Lodging portfolio we offer growth opportunities competitive benefits and a supportive team culture that values innovation teamwork and excellence in hospitality.

Ready to take the next step in your hospitality career Apply today and become part of The Countrypolitan experience!

Qualifications:

• High School diploma or equivalent required
• Two years of previous hotel front desk experience required
• Ability to speak read and write fluent English; other languages beneficial
• Professional verbal and written communication skills
• Mathematical skills including basic math budgeting profit/loss concepts percentages and variances preferred
• Problem solving reasoning motivating organizational and training abilities preferred
• Experience with Microsoft Office and Opera systems required
• Frequently standing up bending climbing kneeling and moving about the facility
• Carrying lifting or pulling items weighing up to 50 pounds
• Frequently handling objects and equipment
• Will be required to work mornings evening weekends and holidays

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbors Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth development and progression thrive within the properties:

• Do the Right Thing Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart Be kind passionate and hospitable.
• Be Accountable Take ownership and deliver results.
• Aim Higher Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.