Field Service Rep I- NW
Field Service Rep I- NW
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Job Description
Job Description
Nalco an Ecolab Company is looking for a Field Service Representative to join its leading Nalco Water team. If you are a passionate professional that enjoys interacting with customers and likes to work in an autonomous environment we invite you to apply. You will be joining a talented team that supports water treatment applications for a variety of industries. In this position you will manage and develop long standing client relationships with an intense focus on exceeding client expectations and driving service delivery. You will have a handson approach to service and deliver value through developing and managing technical projects to solve customer problems.
Short summary:
Install and erect feed & douse systems at customer end troubleshooting for customers spare management health check of systems inventory management work with EPD team on installation.
Whats in it For You:
You will join a large growing company and work with some of our leading customers
Flexible independent work environment where you will plan your own schedule
Access to bestinclass resources tools and technology
Enjoy a paid training program allowing you to learn from successful professionals
Comprehensive benefits packages in line with market and industry standards
Receive a company service vehicle for business & personal use
Opportunity for a long term advanced career path in service sales corporate accounts or management
Thrive in a company that values a culture of safety to include topnotch safety training and personal protection equipment
What You Will Do:
Support district sales personnel in the handling of Company program service calls on existing products and services and assist in the correction problems as appropriate.
Participate in design reviews new application startups and evaluations. Assist in critiquing products for serviceability performance and reliability.
Interact with appropriate company resources and work as a team.
Ability to assess onsite field problems and operate required testing equipment to return systems to customer conformance.
Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
Complete adherence of Ecolabs safety protocol at site and strict adherence of Ecolabs Information security protocol.
Regular interactions with Industry technical consultants in a proactive manner to mitigate any troubleshooting call at Customer site.
Water treatment or specialty chemical industry experience.
cooling towers and heat exchangers would be an advantage.
Ability to sell valueadded products to customers.
Carry aptitude and confidence to deal with large national and multinational customers
Strong mechanical aptitude
Experience working with MS Excel Spreadsheets.
Experience working with Microsoft Power Point and MS Word.
Career path / Development plan:
Minimum Qualifications:
Bachelors degree in chemistry
01 years of technical service or field sales support experience
Experience working with Microsoft Office Suite
Physical Demands:
Must be able to access and be comfortable with working in a variety of conditions and be able to perform the essential duties of the position.
Must be able to pass a drug screen and physical exam.
Employment Type
Full-Time
