Restaurant Manager - Atria Signature Restaurant

Nestled on Level 80 of The RitzCarlton Melbourne Atria is our signature restaurant offering breathtaking panoramic views over the Melbourne CBD skyline. At Atria elevated dining is more than just a location its a philosophy. With a commitment to crafting unforgettable experiences that reflect The RitzCarlton legacy of refined luxury Atria invites seasoned hospitality leaders to be part of something truly extraordinary.

We are currently seeking a FullTime Restaurant Manager to lead this iconic venue. As Restaurant Manager you will lead by example orchestrating seamless service cultivating a culture of excellence and empowering your Ladies and Gentlemen to anticipate the unexpressed wishes of our guests. With a keen eye for detail strong business acumen and an innate sense of luxury hospitality you will oversee daily operations drive guest engagement and collaborate closely with culinary and hotel leadership to elevate Atria as one of Melbournes premier dining destinations.

CORE WORK ACTIVITIES

Managing DaytoDay Operations

• Oversee daily restaurant operations ensuring service excellence from opening to close
• Lead coach and inspire the Ladies & Gentlemen to deliver refined anticipatory hospitality
• Coordinate closely with the culinary and sommelier teams to ensure menu and beverage knowledge is executed at the highest standard
• Monitor floor presence to engage with guests resolve concerns and personalise dining experiences
• Manage reservations guest flow and floor plans to optimise seatings and service delivery
• Conduct lineups and ensure team alignment on Commitment to Quality VIP guests special events and service priorities
• Ensure compliance with health safety and brand standards across all touchpoints
• Collaborate with the Director of F&B on strategic planning promotions and performance metrics
• Support inventory management ordering and cost control in alignment with financial goals
• Oversee training and development of team members to uphold The RitzCarlton Gold Standards

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust respect and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize organize and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies standards and procedures by training supervising followup and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local state and Federal liquor laws.
• Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.
• Manages daytoday operations ensures the quality standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g. greeting from hostess speed of order taking and food and beverage delivery fulfillment of special requests collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates including setting performance standards and monitoring performance.
• Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive ongoing training to understand guest expectations.
• Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors coworkers and subordinates by telephone in written form email or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
• Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  

The RitzCarlton Hotel is part of Marriott Internationals Luxury portfolio which has committed to putting people first for 90 years. Apply now!

We are an Equal Opportunity employer and recognize that true diversity includes gender age race disability status sexual orientation religion neurodiversity education levels and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair equitable and accessible for all. If you have disability illness or injury we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process please email us at