Late Stage Collections Agent
Late Stage Collections Agent
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Job Description
Location:
4910 Tiedeman Road Brooklyn Ohio 44144We are not your typical Collections team!
At KeyBank we pride ourselves on being client advisors. We appreciate our business clients and our team excels at offering professional and courteous service to them.
KeyBank offers you the ability to see career path advancement on the job training and a variety of benefits including medical dental 401K and more.
All equipment provided.
This is a hybrid role that does require at least one day on site each week (typically Friday). Saturdays are typically required twice a month.
A typical schedule could the be the following:
MondayThursday from 12:30pm9:00 pm
Friday 8:00am4:30pm (onsite)
Saturday 8:00am12:00pm (when working a Saturday you will get the hours off during the week)
JOB SUMMARY
Engage with business clients via phone to resolve account delinquencies and provide professional solutionsoriented service.
ROLES AND RESPONSIBILITIES
Communicate with clients primarily by phone to help resolve account delinquencies.
Provide courteous and effective service offering solutions to bring accounts current.
Handle high transaction volumes accurately and efficiently.
Meet established production goals and deadlines.
Manage and diffuse challenging client situations independently.
Collaborate as part of a team and assist in training new staff as needed.
QUALIFICATIONS MUST HAVE
Minimum 1 year of customer service experience.
Excellent verbal and written communication skills.
Strong interpersonal and leadership abilities.
Ability to work independently and as part of a team.
Proficient in handling pressure and meeting deadlines.
Analytical skills for research and problem solving.
Exceptional attention to detail.
Demonstrated ability to handle multiple tasks accurately.
QUALIFICATIONS NICE TO HAVE
Previous experience training or mentoring others.
Adaptability to changing environments.
EDUCATION NEEDED
High School Diploma or GED equivalent
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $20.00$24.00 per hour depending on location and jobrelated factors such as level of experience.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 08/05/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
Required Experience:
Unclear Seniority
Employment Type
Full-Time
